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Posted 27 June, 2026

Hardware Operations Manager

Searchability (UK) Ltd
West Bromwich, ENG, GB Full Time
Reference: a4758567a0078304

Job Description

Hardware Operations ManagerExcellent opportunity to join a growing MSP and lead hardware operations across the business.Senior role overseeing equipment builds, deployments, repairs, stock management and workshop engineers.Hands-on position working closely with Service Delivery, Projects, Procurement and Technical teams.To apply, please emailWho is the client?Our client is a well-established Managed Service Provider delivering technology solutions to a diverse customer base. As part of their continued growth, they are looking to appoint an experienced Hardware Operations Manager to take ownership of hardware services, workshop operations and deployment activities across the business.This is a key role focused on ensuring equipment is built, configured, repaired and deployed efficiently while maintaining high standards of quality, organisation and customer service. You'll play an important role in supporting project delivery, service operations and the ongoing development of the hardware function.What will you be doing?You'll be responsible for overseeing the day-to-day operation of the hardware and deployment function, ensuring builds, repairs, configurations and equipment rollouts are completed efficiently and to agreed standards.You'll manage workshop engineers, coordinate workloads, monitor capacity and ensure equipment is delivered within agreed timescales.

Working closely with Service Desk, Projects and Procurement teams, you'll support customer deployments, project rollouts and internal operational requirements.The role will also involve managing stock levels, maintaining supplier relationships, overseeing operational processes and ensuring all documentation is accurate and compliant.You'll identify opportunities for continuous improvement while driving quality, efficiency and service excellence across the hardware services team.What will you need?Experience working within an IT workshop, deployment, service desk or technical support environmentPrevious experience managing, supervising or mentoring technical teamsStrong knowledge of IT hardware including laptops, desktops, servers and peripheral devicesExperience coordinating hardware builds, repairs and deployment activitiesUnderstanding of stock control, inventory management and procurement processesExperience working within SLA-driven service environmentsStrong organisational and workload management skillsExcellent communication and stakeholder management abilitiesStrong attention to detail and commitment to quality standardsA proactive and hands-on approach to leadership and problem solvingWhat would be desirable?Experience working within an MSP environmentKnowledge of Autotask PSA or similar service management platformsExperience supporting project deployment activitiesUnderstanding of ISO, QMS or service management frameworksExposure to supplier management and procurement activitiesExperience developing junior engineers, apprentices or workshop staffTo ApplyPlease apply directly through this advert or email your CV toBy applying, you consent to your application being processed and submitted to the client for this vacancy only.KEY SKILLSHardware Operations Manager, IT Hardware, Hardware Deployment, Asset Management, Configuration Services, Workshop Operations, Technical Support, MSP, Service Delivery, Stock Management, Inventory Control, Procurement, Team Leadership, Project Delivery, Autotask, IT InfrastructureTPBN1_UKTJ

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