Technical Services Team Leader

Welcome to Warner Bros. Discovery!

At Warner Bros. Discovery, we believe in creating the stuff dreams are made of. Our world is filled with wizards, dragons, superheroes, and the wonders of Planet Earth. Behind our vast portfolio of iconic content and beloved brands are the:

• Storytellers bringing our characters to life,
• Creators delivering them to your living rooms, and
• Dreamers envisioning what’s next.

From brilliant creatives to technology trailblazers, we offer career-defining opportunities, thoughtfully curated benefits, and the tools to help you explore and grow into your best self. Here, you are supported, celebrated, and empowered to thrive!

Your New Role

We are thrilled to announce an exciting opportunity for a Team Leader to join our Technical Services team at the Warner Bros. Studio Tour London - The Making Of Harry Potter (WBSTL).

In this role, you will be at the heart of maintaining all show-related aspects of the Studio Tour, including:

• Lighting
• Sound
• Video
• Sets and props
• Show control and associated hardware/software

By collaborating closely with original filmmakers and a select pool of suppliers, you will ensure that the Studio Tour operates at the highest standards, delivering a safe and exceptional visitor experience.

Your Role Accountabilities

• Lead and manage the Technical Services Team, ensuring all show-related systems are maintained to the highest operational and presentation standards.
• Support the delivery, maintenance, and continuous improvement of all show systems.
• Provide senior technical support and guidance, ensuring best practices are followed in the maintenance and operation of Tour assets.
• Collaborate with filmmakers and creative stakeholders to embed knowledge of set build and maintenance into ongoing operations.
• Deputize for the Management team as needed, ensuring continuity of technical leadership.
• Promote a strong health and safety culture, ensuring compliance with risk assessments and safe systems of work.
• Champion show quality and guest experience by proactively identifying and resolving technical issues.

Qualifications & Experience

We’re looking for candidates who have:

• A proven track record (4+ years) in a similar technical maintenance role within the entertainment, theatre, attractions, or live experience industry.
• Detailed understanding and expertise in show technical systems, including show control and networked lighting systems.
• Familiarity with electrical systems and wiring.
• Experience in an operational and customer-facing environment.
• Experience in supporting the management and development of team members (advantageous).
• Strong IT skills, particularly with Microsoft Office.
• Excellent organizational and planning skills.
• Training in temporary electrical systems (BS7909) and IOSH qualification.
• Engineering competency across electrical, mechanical, and pneumatic systems.
• IPAF 3a/3b and forklift certification.

Working Conditions

This is a full-time position, averaging 40 hours per week. The role operates on a mix of early, mid, and late shifts, including weekends, to support the Tour's operation, as well as overnight shifts for maintenance works.

Onsite Working: This role is advertised as onsite, meaning all working hours will be carried out at the place of work. Changes to this agreement may occur based on business needs.

How We Get Things Done

At WBD, our guiding principles are the core values that shape how we operate. We encourage you to explore these values and how they resonate with you during the interview process.

Championing Inclusion at WBD

Warner Bros. Discovery is committed to building a diverse workforce that reflects a wide array of perspectives and experiences. We are an equal opportunity employer, considering qualified candidates based on merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion, marital status, pregnancy, disability, or any other protected category.

If you require adjustments or accommodations during the application or recruitment process, please refer to our accessibility page for guidance.