Manager, Technical Services

Welcome to Warner Bros. Discovery!

Join us in creating the stuff dreams are made of! At WBD, we’re not just about wizards, dragons, and superheroes; we’re about the storytellers, creators, and dreamers who bring these worlds to life. Our diverse team spans the globe, offering career-defining opportunities, thoughtfully curated benefits, and the tools to help you grow into your best self. Here, you are supported, celebrated, and empowered to thrive.

About Our Studios

Our studios are among the premier motion picture and television production facilities worldwide. They engage and transport audiences to new realms. The magic happens in our Studio Operations group, which encompasses:

• Soundstage and backlot set rentals
• Events and design
• Culinary and construction
• Landscaping and much more

Whether hosting unforgettable studio tours or creating optimal workspaces, our teams lay the foundation for memorable experiences.

Your New Role

We’re thrilled to announce an exciting opportunity as the Technical Services Manager at the Warner Bros. Studio Tour London - The Making Of Harry Potter (WBSTL). In this pivotal role, you will lead our Technical Services team, ensuring that all show-related aspects of the Studio Tour—such as lighting, sound, video, sets, and props—are maintained to the highest standards.

Your Role Accountabilities

• Manage, train, and develop the Technical Services team to ensure high performance and compliance.
• Drive technical excellence by maintaining show systems and delivering planned preventative maintenance.
• Champion health & safety, proactively resolving technical issues and enhancing visitor experience.
• Oversee resource planning and rota management for operational efficiency.
• Lead cross-functional collaboration for effective planning and delivery of technical installations.
• Act as Duty Manager and Duty Technician to manage day-to-day operations.
• Manage departmental budget and supplier relationships, ensuring strong cost control.

Qualifications and Experience

We’re looking for candidates who possess:

• Previous management experience in a Technical Services team within the tourism, leisure, or heritage industry.
• Technical expertise in AV installations, electronics, interactives, and animatronics.
• Project and supplier management experience with strong communication skills.
• A proven ability to lead multi-skilled technical teams in a fast-paced environment.
• Strong knowledge of facilities management and effective problem-solving skills.
• Excellent communication, organization, and IT skills.
• Qualifications such as IPAF, PASMA, IOSH, or NBOSH (advantageous).

Working Conditions

This is a full-time role (40 hours a week) with a shift pattern that includes:

• Regular weekend and evening work across a seven-day rota.
• A high level of flexibility to meet business needs, including working during bank holidays and school holidays.

As an ambassador for the business, you will support and deputize for the Head of Show Experience in meetings and collaborations.

How We Get Things Done

At WBD, our guiding principles are the core values that shape our operations. We encourage you to explore these values and how they resonate with our team during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery is committed to building a diverse workforce that reflects a wide array of perspectives and experiences. We are an equal opportunity employer, considering qualified candidates based on merit, regardless of background.

If you require adjustments or accommodations during the application process, we are here to support you.

Join us and be part of something extraordinary!