Manager, Technical Services
Welcome to Warner Bros. Discovery!
At Warner Bros. Discovery, we believe in creating the stuff dreams are made of. Our world is filled with wizards, dragons, superheroes, and the wonders of Planet Earth. But behind this magic are the storytellers, creators, and dreamers who bring our characters to life and craft the experiences you love.
Join us and discover a place where your career can flourish! We offer career-defining opportunities, thoughtfully curated benefits, and the tools to help you grow into your best self. Here, you are supported, celebrated, and empowered to thrive.
Your New Role
We are thrilled to announce an exciting opportunity to lead our Technical Services team at the Warner Bros. Studio Tour London - The Making Of Harry Potter (WBSTL).
As part of our Technical Services department, you will oversee all show-related aspects of the Studio Tour, including lighting, sound, video, sets, props, and show control. Collaborating closely with original filmmakers and select suppliers, you will ensure that our Studio Tour operates at the highest standards, delivering a world-class visitor experience.
Your Role Accountabilities
- Lead and Develop: Manage, train, and inspire the Technical Services team to achieve high performance and compliance.
- Drive Technical Excellence: Maintain show systems and deliver planned preventative maintenance to maximize reliability.
- Champion Health & Safety: Proactively resolve technical issues and enhance processes for an improved visitor experience.
- Resource Planning: Oversee staffing and operational efficiency to ensure the department runs smoothly.
- Cross-Functional Collaboration: Work with various teams to ensure effective planning and delivery of technical installations.
- Duty Management: Act as Duty Manager and Duty Technician to manage day-to-day operations.
- Budget Management: Handle departmental budget and supplier relationships, ensuring strong cost control.
Qualifications and Experience
- Management Experience: Proven track record leading a Technical Services team in the tourism, leisure, or heritage industry.
- Technical Expertise: Strong knowledge of AV installations, electronics, interactives, and animatronics.
- Project Management: Experience in managing projects and suppliers with excellent communication skills.
- Team Leadership: Ability to lead multi-skilled technical teams in a fast-paced environment.
- Facilities Management: Strong working knowledge of facilities management and effective problem-solving skills.
- Certifications: Qualifications such as IPAF, PASMA, IOSH, NBOSH are advantageous.
Working Conditions
This is a full-time role (40 hours a week) with a shift pattern that includes regular weekend and evening work. Flexibility is key, as you may be required to work during weekends, bank holidays, and school holidays.
How We Get Things Done
At WBD, our guiding principles are the core values that shape our operations. We encourage you to explore these values and see how they resonate with you. We look forward to discussing them during your interview!
Championing Inclusion at WBD
Warner Bros. Discovery is committed to building a diverse workforce that reflects a wide array of perspectives and experiences. We are an equal opportunity employer and consider qualified candidates based on merit, regardless of background.
If you require adjustments or accommodations during the application process, we are here to support you. Join us in creating magic!
