Field Service Engineer
Join Our Team as a Services Engineer!
Are you ready to make a difference in the world of technology? Sysco is on the lookout for a passionate Services Engineer to join our dynamic Technology team in Bruguières, France. In this exciting role, you will play a crucial part in supporting our End User Compute and Modern Workspaces initiatives.
Your Mission
Your primary mission will be to provide top-notch support for Sysco France's IT technology services across various sites in your designated region. You'll be the go-to person for ensuring our technology runs smoothly and efficiently!
Key Responsibilities
- Technical Support: Deliver exceptional technical support to Sysco's operating sites in your region.
- Customer Satisfaction: Ensure compliance with IT standards while maintaining a high level of customer satisfaction.
- Asset Management: Participate in the accurate management of IT asset inventory in your area.
- Incident Diagnosis: Establish initial diagnoses of incidents and assess their criticality to implement effective action plans.
- Knowledge Sharing: Contribute to the knowledge base related to incidents within your scope.
- Preventive Maintenance: Conduct on-site preventive maintenance to ensure optimal operation and prevent breakdowns.
- Agile Participation: Engage in daily Agile meetings (Kanban) and manage backlogs while following up on ongoing projects.
- Technological Development: Deploy and coordinate technological advancements related to the Group’s initiatives.
- Prioritization: Establish your tour plan based on priorities to maximize efficiency.
About You
To thrive in this role, you should be:
- Service-Minded: Always ready to assist and respond to the needs of others.
- Collaborative: A strong team player who enjoys working across functions.
- Analytical: Able to think critically and solve problems effectively.
- Proactive: Driven to take ownership of your tasks and responsibilities.
- Organized: Skilled in planning, structuring, and prioritizing tasks with flexibility.
- Technically Savvy: Possessing expertise in hardware and troubleshooting IT infrastructure.
- Experienced: Familiar with ServiceNow, Windows, Office 365, and remote assistance tools.
- Licensed: A full driving license is essential for this role.
Why Join Us?
At Sysco, we believe in fostering a supportive and innovative work environment. Here, you’ll have the opportunity to grow your skills, collaborate with talented professionals, and make a real impact in the tech world. If you’re ready to embark on this exciting journey with us, we can’t wait to meet you!
