MCR Supervisor

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

At Warner Bros. Discovery, we’re not just about wizards, dragons, and superheroes. We’re a vibrant community of storytellers, creators, and dreamers who bring iconic content and beloved brands to life. Our diverse team spans the globe, offering career-defining opportunities, thoughtfully curated benefits, and the tools to help you grow into your best self. Here, you are supported, celebrated, and empowered to thrive.

Your New Role...

As the MCR Supervisor, you will play a pivotal role in overseeing the Master Control Room (MCR) operations. You’ll ensure a reliable and efficient service in a dynamic 24/7 broadcast environment, supporting high-profile live outputs by coordinating people, processes, and technology. If you’re passionate about guiding teams in live broadcast operations and enhancing service delivery, this is the perfect opportunity for you!

Your Role Accountabilities...

• Supervise MCR shift operations in a 24/7 environment.
• Manage the MCR team, focusing on wellbeing, development, culture, and performance.
• Create an engaging MCR environment during high-profile events.
• Coordinate staff rosters, ensuring the right skills are available for each event.
• Proactively oversee daily MCR activities, including fault investigation and resolution.
• Ensure the team is fully trained and prepared for all scheduled events.
• Encourage effective delegation and knowledge sharing within the team.
• Represent the MCR in internal and external communications.
• Contribute to planning future operational requirements and events.
• Collaborate with Production, T&O departments, and third-party providers for successful live content delivery.
• Attend operational and planning meetings, influencing decision-making.
• Define and maintain MCR technical workflows and systems, including SOPs.
• Document new workflows and ensure proper training is provided.
• Troubleshoot technical issues and escalate faults as needed.
• Write and compile detailed reports on MCR issues or outages.
• Undertake additional duties to support MCR operations.
• Provide day-to-day management for a team of 10+ direct reports.

Qualifications & Experience...

• Previous supervisory or managerial experience, including recruitment and team culture development.
• Experience in staff training and maintaining/updating SOPs.
• Thorough understanding of MCR systems, equipment, and broadcast delivery models.
• Ability to identify project impacts and propose mitigating solutions.
• Expertise in troubleshooting technical issues and developing effective workarounds.
• Operational knowledge of MCR technology and workflows, including SDI and IP video/audio routing.
• Fundamental understanding of IT networking infrastructure.
• Experience with broadcast control systems, ideally BNCS and Nevion Video IPath.
• Familiarity with various video standards, including UHD.
• Understanding of video and audio timing principles.
• Operational knowledge of tools for diagnosing video/audio issues.
• Experience with professional satellite contribution equipment.
• Familiarity with contribution standards like J2K, H264, and HEVC.
• Understanding of operational requirements for Ingest, Playout, and Production facilities.
• Experience in creating operational processes in collaboration with other teams.

Working Conditions: The MCR operates 24/7/365. This role is shift-based, working a 40-hour week that includes weekends and public holidays.

How We Get Things Done...

At WBD, our guiding principles are the core values that shape how we operate. We encourage you to explore these values and see how they resonate with you. We look forward to discussing them during your interview!

Championing Inclusion at WBD

Warner Bros. Discovery is committed to building a diverse workforce that reflects a wide array of perspectives and experiences. As an equal opportunity employer, we consider qualified candidates based on merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion, marital status, pregnancy, parenthood, disability, or any other protected category.

If you’re a qualified candidate with a disability and require adjustments during the application process, we are here to support you.