Operations Engineer I

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are

At Warner Bros. Discovery (WBD), we’re not just about wizards, dragons, and superheroes. We’re a vibrant community of storytellers, creators, and dreamers who bring iconic content and beloved brands to life. Here, you’ll find career-defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best self. Join us, and thrive in an environment where you are supported and celebrated!

About WBD Sports Europe

WBD Sports Europe is home to a portfolio of sports brands, channels, and platforms that engage 130 million people every month across more than 200 markets and 20 languages. Our beloved brands, including Eurosport and TNT Sports, connect audiences with the greatest sporting events in the world, from the Olympics to Grand Slam tennis and beyond.

Global Command Center (GCC)

In the GCC, our Operations Engineers are the backbone of our operations, acting as part of a collaborative team that ensures seamless production, broadcast engineering, and editing. You’ll be at the heart of incident management, service requests, and activities that keep our broadcasts running smoothly.

Your New Role

As an Operations Engineer, you will:

• Receive incoming calls, communications, and tickets, performing first-call triage and resolution on incidents ranging from low priority to on-air emergencies.
• Monitor services and equipment across a variety of systems and technologies.
• Coordinate communication around major incidents that impact operations.
• Log all incidents and requests in an industry-standard IT Service Management tool.
• Engage with WBD production teams, engineering groups, on-air talent, journalists, and editors globally, providing 24/7 support.
• Participate in larger projects, including cabling and equipment installation, integration, and testing.

Your Role Accountabilities

• Technology: Competence in digital audio & video studio environments, control systems, and a strong understanding of IP production environments (SMPTE 2022/2110).
• Production: A solid grasp of the production and editorial process and how technology failures can impact content production.
• Leadership & Management: Lead major incident responses, set priorities, and provide clear communication to stakeholders.
• Service Management: Understand service management processes, including incident management and service reporting.

Working Conditions

This role is advertised as Onsite, meaning all working hours will be carried out at the workplace. Please note that WBD reserves the right to adjust this working agreement as necessary for business needs.

How We Get Things Done

At WBD, our guiding principles are the core values that shape our operations. We encourage you to explore these values and how they resonate with our team during your interview.

Championing Inclusion at WBD

We embrace the opportunity to build a diverse workforce that reflects a wide array of perspectives and experiences. As an equal opportunity employer, we consider qualified candidates based on merit, regardless of any protected category. If you require adjustments or accommodations during the application process, we are here to support you.