Field Service Engineer
Join Our Team as a Services Engineer!
Are you ready to take your career to the next level? Sysco is on the lookout for a passionate Services Engineer to join our dynamic Technology team in Pierrelatte, France. In this role, you'll play a crucial part in supporting our End User Compute and Modern Workspaces initiatives.
Your Mission
Your primary mission will be to provide top-notch support for Sysco France's IT technology services across various sites in your designated region. You'll be the go-to person for ensuring our technology runs smoothly and efficiently!
Key Responsibilities
- Technical Support: Deliver exceptional technical support to Sysco's operating sites in your region.
- Customer Satisfaction: Ensure compliance with IT standards while maintaining a high level of customer satisfaction.
- Asset Management: Participate in the accurate management of IT assets in your area.
- Incident Diagnosis: Establish initial diagnoses of incidents and assess their criticality to implement effective action plans.
- Knowledge Sharing: Contribute to the knowledge base related to incidents within your scope.
- Preventive Maintenance: Conduct on-site preventive maintenance to ensure optimal operation and prevent breakdowns.
- Agile Participation: Engage in daily Agile meetings (Kanban) and manage backlogs while following up on ongoing projects.
- Technology Deployment: Coordinate and deploy technological developments aligned with the Group’s initiatives.
- Prioritization: Establish your tour plan based on priorities to maximize efficiency.
About You
To thrive in this role, you should be:
- Service-Minded: Always ready to assist and respond to the needs of others.
- Collaborative: A strong team player who excels in cross-functional collaborations.
- Analytical: Possessing a keen analytical mindset to tackle challenges effectively.
- Proactive: Taking ownership of your tasks with a strong personal drive.
- Organized: Methodical in planning, structuring, and prioritizing your workload.
- Flexible: Adaptable and pragmatic in finding solutions, whether working independently or as part of a team.
You should also have:
- Technical expertise in hardware and troubleshooting IT infrastructure.
- Experience with ServiceNow, Windows, Office 365, and remote assistance tools.
- A valid driving license.
Why Join Us?
At Sysco, we believe in fostering a supportive and innovative work environment. You'll have the opportunity to grow your skills, collaborate with talented professionals, and make a real impact in the world of technology. If you're ready to embark on this exciting journey with us, we can't wait to meet you!
