Manager, Technical Services

Welcome to Warner Bros. Discovery!

At Warner Bros. Discovery, we believe in creating the stuff dreams are made of. Our world is filled with wizards, dragons, superheroes, and the wonders of Planet Earth. But behind this magic are the storytellers, creators, and dreamers who bring our characters to life and craft the experiences you love.

Join a team of brilliant creatives and technology trailblazers who are dedicated to offering career-defining opportunities, thoughtfully curated benefits, and the tools to help you grow into your best self. Here, you are supported, celebrated, and empowered to thrive.

Your New Role

We are thrilled to announce an exciting opportunity to lead our Technical Services team at the Warner Bros. Studio Tour London - The Making Of Harry Potter (WBSTL). In this pivotal role, you will oversee all show-related aspects of the Studio Tour, including:

• Lighting
• Sound
• Video
• Sets and props
• Show control and associated hardware/software

By collaborating closely with original filmmakers and a select group of suppliers, you will ensure that the Studio Tour operates at the highest standards, delivering a world-class visitor experience.

Your Role Accountabilities

As the Technical Services Manager, you will:

• Manage, train, and develop the Technical Services team to ensure high performance and compliance.
• Drive technical excellence by maintaining show systems and delivering planned preventative maintenance.
• Champion health & safety and continuous improvement, proactively resolving technical issues.
• Oversee resource planning and rota management for operational efficiency.
• Lead cross-functional collaboration for effective planning and delivery of technical installations.
• Act as Duty Manager and Duty Technician to manage day-to-day operations.
• Manage departmental budget and supplier relationships, ensuring strong cost control.

Qualifications and Experience

We are looking for candidates who possess:

• Previous management experience in a Technical Services team within the tourism, leisure, or heritage industry.
• Technical expertise in AV installations, electronics, interactives, and animatronics.
• Project and supplier management experience with strong communication skills.
• Proven ability to lead multi-skilled technical teams in a fast-paced environment.
• Strong knowledge of facilities management and effective problem-solving skills.
• Excellent communication, organization, and IT skills.
• Qualifications such as IPAF, PASMA, IOSH, or NBOSH (advantageous).

Working Conditions

This is a full-time role (40 hours a week) with a shift pattern that includes:

• Regular weekend and evening work across a seven-day rota.
• A high level of flexibility to meet the needs of the business.

As an ambassador for the business, you will support the Head of Show Experience and represent the team in meetings with third parties.

How We Get Things Done

At WBD, our guiding principles are the core values that shape our operations. We encourage you to explore these values and see how they resonate with you during the interview process.

Championing Inclusion at WBD

Warner Bros. Discovery is committed to building a diverse workforce that reflects a wide array of perspectives and experiences. We are an equal opportunity employer and consider qualified candidates based on merit, regardless of any protected category.

If you require adjustments or accommodations during the application process, please refer to our accessibility page for guidance.

Join us and be part of something extraordinary!