Field Service Engineer
Join Our Team as a Services Engineer!
Are you ready to make a difference in the world of technology? Sysco is on the lookout for a passionate Services Engineer to join our dynamic Technology team in Bruguières, France. In this role, you’ll play a vital part in supporting our End User Compute and Modern Workspaces initiatives.
Your Mission
Your primary mission will be to provide top-notch support for Sysco France’s IT technology services across various sites in your designated region. You’ll be the go-to person for ensuring our technology runs smoothly and efficiently!
Key Responsibilities
- Technical Support: Deliver exceptional technical support to Sysco’s operating sites in your region.
- Customer Satisfaction: Ensure compliance with IT standards while maintaining a high level of customer satisfaction.
- Asset Management: Help manage the inventory of IT assets accurately in your area.
- Incident Diagnosis: Establish initial diagnoses of incidents and assess their criticality to implement effective action plans.
- Knowledge Sharing: Contribute to our knowledge base by documenting incidents and solutions.
- Preventive Maintenance: Conduct on-site preventive maintenance to keep our systems running smoothly.
- Agile Participation: Engage in daily Agile meetings (Kanban) and manage your backlog effectively.
- Technology Deployment: Coordinate and deploy technological developments aligned with the Group’s initiatives.
- Prioritization: Establish your tour plan based on priorities to maximize efficiency.
About You
To thrive in this role, you should be:
- Service-Minded: Always ready to assist and respond to the needs of others.
- Collaborative: A strong team player who enjoys working across functions.
- Analytical: Able to think critically and solve problems effectively.
- Proactive: Take ownership of your tasks and drive them to completion.
- Organized: Capable of planning, structuring, and prioritizing your workload.
- Flexible: Adaptable and pragmatic in finding solutions.
You should also possess:
- Technical expertise in hardware and troubleshooting IT infrastructure.
- Experience with ServiceNow, Windows, Office 365, and remote assistance tools.
- A valid driving license.
Why Join Us?
At Sysco, we believe in fostering a supportive and innovative work environment. You’ll have the opportunity to grow your skills, collaborate with talented professionals, and make a real impact in the technology landscape. If you’re ready to take the next step in your career, we want to hear from you!
