Application Manager

Join Our Team as an Application Manager!

Are you ready to take your career to the next level? We are excited to invite an enthusiastic Application Manager to join our dynamic Technology team on a full-time, permanent basis. You will report directly to the Product Support Manager and play a pivotal role in our European Technology team.

Your Mission

As the European Application Manager, you will collaborate closely with Global and European Technology leadership and process owners across various markets. Your primary responsibility will be to ensure that our product operations run smoothly, maximizing application uptime and swiftly restoring any service disruptions. You will lead a blend of internal and external resources to deliver exceptional application support.

Key Responsibilities

• Manage daily incoming cases and incidents related to applications.
• Act as an incident manager for priority 2 and 3 incidents.
• Plan and coordinate ongoing IT activities within your functional area.
• Collaborate with business stakeholders, suppliers, and project teams.
• Provide technical expertise and contribute to working groups focused on included applications.
• Oversee system maintenance, minor development, patching, and upgrades.
• Ensure compliance with regulations such as SOX, GDPR, and Cyber Security.
• Develop and maintain documentation for systems and working methods.
• Engage with vendors for continuous improvement and participate in QBRs.
• Coordinate and lead stakeholder engagement in IT and your functional area.
• Conduct functional and non-functional testing of systems.
• Support business planning and execution for user acceptance testing.
• Create and maintain system documentation, including application versions and dependencies.
• Act as the subject matter expert on systems to support business needs.
• Participate in an on-call rota as required.

What We’re Looking For

To thrive in this role, you should possess:

• Technical knowledge of application development and maintenance, including patching, bug fixes, and upgrades.
• Understanding of application and integration layers, along with the relationships between technical components.
• Familiarity with ITIL V4, O365, IT security requirements, and Risk Management.
• Experience in writing technical documentation and collaborating with cross-functional teams.
• Strong leadership skills to drive initiatives independently and collaboratively.

Working Conditions

This role offers a hybrid working contract, requiring you to be in the office in Ashford, Kent or Hemel Hempstead 3 times per week. Flexibility for travel and commuting for project and team meetings is essential.

Fluency in English and French is a must, along with a willingness to travel within Europe as needed.

What You’ll Receive

• A competitive salary.
• Company Car or a Car Allowance of £5,500 per annum.
• Single private medical healthcare cover.
• Pension scheme.
• Life Assurance.
• Generous holiday allowance of 25 days + bank holidays, with an option to purchase additional holidays.
• Exciting discounts on food and award-winning products through our staff shop.
• Discounts on cinema tickets, shopping, and cashback on purchases via the Sysco benefits portal.
• Recognition awards and incentives.
• Real career opportunities within Sysco, the world’s leading foodservice business.

If you’re ready to make a significant impact and grow your career with us, we can’t wait to hear from you!