Application Manager

Join Our Team as an Application Manager!

Are you ready to take your career to the next level? We are excited to invite an enthusiastic Application Manager to join our dynamic Technology team on a full-time, permanent basis. Reporting to the Product Support Manager, you will play a pivotal role in our European Technology team, collaborating closely with Global and European Technology leadership across various markets.

Your Mission

As the European Application Manager, you will ensure that our product operations run smoothly for our European businesses. Your primary focus will be on:

• Maximizing application uptime and swiftly restoring any service disruptions.
• Leading a blend of internal and external resources to deliver exemplary application support.
• Building strong relationships with business stakeholders to share key service information and gather feedback for continuous improvement.

Key Responsibilities

• Handle incoming cases and incidents related to applications in your functional area.
• Act as an incident manager for priority 2 and 3 incidents, while priority 1 incidents will follow the MIM process.
• Plan and coordinate ongoing IT activities for your functional area.
• Collaborate with business stakeholders, suppliers, and project teams.
• Provide technical expertise and contribute to working groups focused on included applications.
• Manage system maintenance, minor development, patching, and upgrades.
• Ensure compliance with governing regulations (e.g., SOX, GDPR, Cybersecurity).
• Develop and maintain documentation for systems and working methods.
• Coordinate and engage stakeholders in IT and your functional area.
• Oversee system testing, including functional and non-functional testing.
• Support business planning and execution for user acceptance testing.
• Create and maintain system documentation (application versions, integrations, dependencies).
• Act as the subject matter expert on systems to support business needs.
• Participate in an on-call rota as required.

What We’re Looking For

To thrive in this role, you should possess:

• Technical knowledge of application development and maintenance, including patching, bug fixes, and upgrades.
• Understanding of application and integration layers, along with relationships between technical components (servers, operating systems, databases).
• Familiarity with ITIL V4, O365, IT security requirements, and Risk Management.
• Experience in writing technical documentation and collaborating with cross-functional teams.
• Strong leadership skills to drive initiatives independently and collaboratively.
• Fluency in English and French, with a willingness to travel within Europe as needed.

Working Conditions

This role offers a hybrid working contract, requiring you to attend our offices in Ashford, Kent, or Hemel Hempstead three times a week. Flexibility with travel and commuting for project and team meetings is essential.

What You’ll Receive

We believe in rewarding our team members! Here’s what you can expect:

• A competitive salary.
• Company Car or Car Allowance of £5,500 per annum.
• Single private medical healthcare cover.
• Pension scheme.
• Life Assurance.
• Generous holiday allowance of 25 days + bank holidays, with the option to purchase additional holidays.
• Exclusive discounts on delicious food and award-winning products through our staff shop.
• Discounts on cinema tickets, shopping, and cashback on purchases through the Sysco benefits portal.
• Recognition awards and incentives.
• Real career opportunities within Sysco, the world’s leading foodservice business.

If you’re ready to make a significant impact and grow your career with us, we can’t wait to hear from you!