Field Service Manager
Join Our Team as a Field Service Manager in Liverpool!
Welcome to Stannah! We are proud leaders in the global lift market, dedicated to innovation and safety. As we evolve to meet the changing demands of our world, we invite you to be part of our journey.
As a Field Service Manager, you will play a pivotal role in delivering our Branch Business Plan. Your leadership will ensure excellence in:
- PPM performance
- LOLER defect management
- Call-out responsiveness
- First-time fix rates
- Overall margin contribution
You'll embody our company values, ensuring that our service delivery reflects our commitment to quality and operational excellence. Your role will involve managing and supporting our field workforce and subcontractors, with a focus on:
- Health and Safety
- People development
- Customer satisfaction
- Operational efficiency
- Risk management
Strong communication skills are essential, as you will collaborate with colleagues at all levels and convey complex technical information clearly and confidently. This is an exciting opportunity for an experienced engineer ready to step into management or a seasoned manager eager to inspire a team to deliver exceptional service aligned with our values and safety standards.
Location: You will be based at our Warrington Service Branch, with travel across the North West expected. A full UK driving licence is essential.
Working Hours
Monday to Thursday, and Friday until 12:45 PM.
Your Responsibilities
- Efficiently plan engineers' workloads
- Manage team absence, performance, and appraisals
- Ensure compliance with all Health and Safety procedures, including conducting risk assessments and method statements
- Carry out regular site monitoring
- Maintain relationships with customers, addressing queries and complaints
- Maintain credit control logs and CRM
Qualifications
What We’re Looking For:
- Previous experience in the lift industry or a similar service industry with transferable skills is essential
- Relevant technical or management qualifications are desirable
- NVQ Level 3 in Lift Engineering
Why Join Us?
If you’re an experienced engineer with a solid technical background looking for a new challenge, we’d love to hear from you! This role is perfect for those who have previously worked as a Field Service Manager, Lift Service Manager, Lift Repair Manager, or Lift Service Supervisor.
Benefits
- Market-aligned salary, paid monthly
- Profit Share Bonus Scheme, paid quarterly based on Group Company profits
- 25 days holiday plus bank holidays
- Holiday scheme to buy extra days’ annual leave
- Pension Scheme with matched contributions/salary sacrifice
- SimplyHealth Cash Plan for health costs (dental, optical, physiotherapy, etc.)
- Life Assurance Scheme
- Long Service award scheme with holiday benefits
- Company Benefits Discount Rewards Scheme (shop discounts, hotel discounts, days out, and more)
- Employee Assistance Programme to support well-being
- Enhanced maternity and paternity provisions
- Car allowance
Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities. We are a Disability Confident Committed Employer, treating all job applicants fairly and with respect. Our employees are the heart of our business, and we strive to create a working environment where everyone feels valued.
Join our diverse and inclusive community today!
Note: We reserve the right to close this vacancy early if we receive a high number of applications. Appropriate right to work must be held by applicants. Sponsorship is not available.
