Field Service Manager
Join Our Team as a Field Service Manager in Bristol!
Welcome to Stannah! We are proud leaders in the global lift market, dedicated to innovation and safety. As we evolve to meet the changing demands of our world, we invite you to be part of our journey.
As a Field Service Manager, you will play a pivotal role in delivering our Branch Business Plan. Your leadership will oversee key performance metrics such as PPM performance, LOLER defect management, call-out responsiveness, first-time fix rates, and overall margin contribution. You will embody our company values, ensuring that our service delivery reflects our commitment to quality and operational excellence.
Your Role and Responsibilities
In this dynamic position, you will:
- Efficiently plan engineers' workloads to optimize performance.
- Manage team absence, performance, and appraisals.
- Ensure compliance with all Health and Safety procedures, conducting risk assessments and method statements.
- Carry out regular site monitoring to maintain high standards.
- Build and maintain strong relationships with customers, addressing queries and complaints promptly.
- Maintain credit control logs and CRM systems.
Who We're Looking For
This is an exciting opportunity for an experienced engineer ready to step into a management role or for a seasoned manager eager to inspire a team. The ideal candidate will:
- Have previous experience in the lift industry or a similar service sector with transferable skills.
- Possess relevant technical or management qualifications (desirable).
- Hold an NVQ Level 3 in Lift Engineering (desirable).
Working Conditions
You will be based at our Bristol Service Branch, with travel across the region expected. A full UK driving licence is essential. Your working hours will be Monday to Thursday, with a half-day on Friday.
Why Join Us?
At Stannah, we value our employees and offer a range of benefits to support your well-being and career growth:
- Market-aligned salary, paid monthly.
- Profit Share Bonus Scheme, rewarding all employees quarterly based on company profits.
- 25 days of holiday plus bank holidays, with an option to buy extra days.
- Pension Scheme with matched contributions.
- SimplyHealth Cash Plan for health-related expenses.
- Life Assurance Scheme for peace of mind.
- Long Service award scheme with additional holiday benefits.
- Company Benefits Discount Rewards Scheme for shopping, travel, and more.
- Employee Assistance Programme to enhance well-being.
- Enhanced maternity and paternity provisions.
- Car allowance to support your travel needs.
Stannah Group is an equal opportunities employer. We welcome applications from candidates of all backgrounds, identities, and abilities. As a Disability Confident Committed Employer, we treat all applicants fairly and with respect. Our employees are the heart of our business, and we strive to create a working environment where everyone feels valued.
Join our diverse and inclusive community today!
Please note: We reserve the right to close this vacancy early if we receive a high number of applications. Appropriate right to work must be held by applicants. Sponsorship is not available.
