Reception Manager

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

At Warner Bros. Discovery, we believe in the magic of storytelling. From wizards and dragons to the wonders of our planet, our iconic content and beloved brands are brought to life by passionate storytellers and innovative creators. Here, you’ll find a community of dreamers dedicated to crafting the next big thing.

Join us and unlock career-defining opportunities, enjoy thoughtfully curated benefits, and access the tools you need to grow into your best self. Here, you are supported, celebrated, and empowered to thrive.

Your New Role...

Are you a people person who thrives in a fast-paced, client-focused environment? Join our team at Greek Street and become the welcoming face of our world-class post-production facilities! As the first point of contact for clients, guests, and staff, you’ll play a vital role in delivering exceptional experiences, supporting high-profile screenings and events, and ensuring our busy operation runs smoothly.

In collaboration with our Bookings and Producer teams, you’ll coordinate reception services across multiple Soho locations, oversee daily front-of-house operations, and manage the flow of physical media with accuracy and professionalism. If you’re organized, proactive, and love building great relationships, this is a fantastic opportunity to shine in a dynamic and creative industry!

Your Role Accountabilities...

• Oversee and manage reception operations at both Greek Street and Soho Square, including direct management of the Soho Square Reception Coordinator.
• Lead the Runner team at both sites, directly managing the Lead Runner.
• Answer, screen, and transfer calls from a busy switchboard while filtering sales inquiries.
• Manage access control using the CCure system, including tracking keys and maintaining stock levels of passes and lanyards.
• Welcome and direct clients, contractors, and visitors with professionalism and adherence to security policies.
• Handle all inbound and outbound deliveries, maintaining accurate records and following security procedures.
• Book passenger cars and couriers, ensuring accurate records and billing information.
• Ensure seamless communication and handover of information among front desk personnel, including Security and Runners.
• Order and monitor stationery supplies, and assist with additional purchasing as needed.
• Manage bar stock orders and coordinate with runners to ensure sufficient supplies.
• Update reception lists, including cutting room occupants and current productions.
• Participate as a Fire Warden to ensure the safety of all personnel on site.
• Assist in planning and executing events, including occasional evening attendance.

Qualifications & Experiences...

• Excellent communication and interpersonal skills, with the ability to build rapport with a diverse range of contacts.
• Exceptional customer service skills.
• Proficient in Microsoft Office (Word, Excel, and Outlook).
• Previous experience managing a switchboard and security passes.
• Good general knowledge of production, post-production, or screening room facilities is desirable.
• Experience maintaining a security access system.
• Background in customer hosting and event management.
• Experience in purchasing and stock management.

Working Conditions...

This role is advertised as Onsite, meaning all working hours and days will be carried out at the workplace. Subject to applicable laws, WBD reserves the right to adjust this working agreement as necessary for business needs, with reasonable notice.

How We Get Things Done…

At WBD, our guiding principles are the core values that shape our operations. We encourage you to explore these values and discover how they resonate with you. We look forward to discussing them during your interview!

Championing Inclusion at WBD

Warner Bros. Discovery is committed to building a diverse workforce that reflects a wide array of perspectives and experiences. As an equal opportunity employer, we consider qualified candidates based on merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion, marital status, pregnancy, parenthood, disability, or any other protected category.

If you’re a qualified candidate with a disability and require adjustments during the application or recruitment process, please visit our accessibility page for instructions on submitting your request.