Field Service Manager

Join Our Team as a Field Service Manager in Orpington!

Stannah is a proud leader in the global lift market, dedicated to innovation and safety. As we evolve to meet the changing demands of our world, we invite you to be part of our journey!

This is an exciting opportunity for an experienced Engineer ready to step into a management role or a seasoned manager eager to inspire a team. Your mission? Deliver exceptional service that aligns with our values and safety standards.

Your Role

As our Field Service Manager, you will:

• Lead the delivery of the Branch Business Plan, focusing on PPM performance, LOLER defect management, call-out responsiveness, first-time fix rates, and overall margin contribution.
• Champion our company values, ensuring our service delivery reflects our commitment to quality and operational excellence.
• Manage and support our Field workforce and subcontractors, prioritizing Health and Safety, people development, customer satisfaction, operational efficiency, and risk management.
• Communicate effectively across all levels of the organization, conveying complex technical information clearly and confidently.

You will be based at our LIB Service Branch in Orpington, with travel across Greater London expected. A full UK driving licence is essential.

Working Hours

Monday-Thursday: 08:00 - 16:45
Friday: 08:00 - 15:45

Key Responsibilities

• Efficiently plan Engineers' workloads.
• Manage team absence, performance, and appraisals.
• Ensure compliance with all Health and Safety procedures, conducting risk assessments and method statements.
• Carry out regular site monitoring.
• Maintain strong relationships with customers, addressing queries and complaints.
• Keep credit control logs and CRM updated.

Qualifications

What We’re Looking For:

• Previous experience in the lift industry or a similar service industry with transferable skills is essential.
• Relevant technical or management qualifications are desirable.
• NVQ Level 3 in Lift Engineering is a plus.

Why Join Us?

If you’re an experienced Engineer with a solid technical background seeking a new challenge, we’d love to hear from you!

This role is perfect for those who have previously worked as a Field Service Manager, Lift Service Manager, Lift Repair Manager, or Lift Service Supervisor.

Benefits

• Market-aligned salary, paid monthly.
• Profit Share Bonus Scheme, awarded quarterly based on Group Company profits.
• 25 days of holiday, plus bank holidays.
• Holiday scheme to buy extra days of annual leave.
• Pension Scheme with matched contributions/salary sacrifice.
• SimplyHealth Cash Plan for health costs (dental, optical, physiotherapy, etc.).
• Life Assurance Scheme.
• Long Service award scheme with holiday benefits.
• Company Benefits Discount Rewards Scheme, including shop and hotel discounts.
• Employee Assistance Programme to support well-being.
• Enhanced maternity and paternity provisions.
• Car allowance.

Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities. We are a Disability Confident Committed Employer, treating all applicants fairly and with respect.

Join our diverse and inclusive community where everyone feels valued. We reserve the right to close this vacancy early if we receive a high number of applications.

Note: Appropriate right to work must be held by applicants. Sponsorship is not available.