Product Support Manager

Join Our Team as a Product Support Manager!

Location: Andover, Stannah

Are you a passionate lift industry professional with a knack for product safety, compliance, and technical excellence? If you thrive on solving complex challenges and driving continuous improvement, we want to hear from you!

As our Product Support Manager, you will be at the forefront of ensuring our lift products are safe, compliant, and ready for the market. Collaborating with installation teams, suppliers, OEMs, and industry stakeholders, you will provide essential technical leadership across product safety, compliance, development, and installation support.

This is a permanent hybrid opportunity! You’ll start your journey at our Andover Head Office for a few months to complete your training and get familiar with the role before transitioning to a hybrid working arrangement.

Working Hours: Monday to Thursday 8:30 AM - 5:15 PM, Friday 8:30 AM - 1:30 PM

Your Responsibilities:

• Lead product safety and compliance across our lift portfolio.
• Manage product investigations and corrective actions.
• Maintain technical documentation, testing records, and certifications.
• Drive product improvements with OEM partners and support new product development.
• Provide expert technical support, training, and guidance to installation teams and customers.

What We’re Looking For:

• NVQ in Lift Installation, CAD qualifications, or equivalent industry experience. An Engineering Degree is a plus!
• Proficiency in AutoCAD, Microsoft Office, and other technical tools.
• Extensive knowledge of Lift Directives, Machinery Directives, and Building Regulations.

Why Join Us?

If you have a solid technical background in the lift industry and are ready for a new challenge, we’d love to hear from you!

Benefits You’ll Enjoy:

• Market-aligned salary, paid monthly.
• Profit Share Bonus Scheme, rewarding all employees quarterly based on Group Company profits.
• 25 days of holiday plus bank holidays.
• Holiday scheme to purchase extra days of annual leave.
• Pension Scheme with matched contributions/salary sacrifice.
• SimplyHealth Cash Plan to help with health costs (dental, optical, physiotherapy, etc.).
• Life Assurance Scheme.
• Long Service award scheme with holiday benefits.
• Company Benefits Discount Rewards Scheme, including discounts on shops, hotels, and days out.
• Employee Assistance Programme to support well-being.
• Enhanced maternity and paternity provisions.
• Car allowance.

Stannah Group is an equal opportunities employer. We welcome applications from candidates of all backgrounds, identities, and abilities. We are proud to be a Disability Confident Committed Employer, treating all applicants fairly and with respect.

Join our diverse and inclusive community where everyone feels valued. We reserve the right to close this vacancy early if we receive a high number of applications.

Please note: Appropriate right to work must be held by applicants. Sponsorship is not available.