Manager, Technical Services

Welcome to Warner Bros. Discovery!

The stuff dreams are made of.

Who We Are

At Warner Bros. Discovery, we’re not just about wizards, dragons, and superheroes. We’re a vibrant community of storytellers, creators, and dreamers who bring iconic content and beloved brands to life. Our diverse team spans the globe, offering career-defining opportunities, thoughtfully curated benefits, and the tools you need to explore and grow into your best self. Here, you are supported, celebrated, and empowered to thrive.

Our studios are among the world’s leading motion picture and television production facilities. The magic happens in our Studio Operations group, which encompasses everything from soundstage rentals to culinary experiences. Whether it’s hosting unforgettable studio tours or creating optimal workspaces, our teams lay the foundation for memorable experiences.

Your New Role

We’re thrilled to announce an exciting opportunity to lead our Technical Services team at the Warner Bros. Studio Tour London - The Making Of Harry Potter (WBSTL).

As the Technical Services Manager, you will oversee all show-related aspects of the Studio Tour, including lighting, sound, video, sets, props, and show control. Collaborating closely with original filmmakers and select suppliers, you’ll ensure that our Studio Tour operates at the highest standards, delivering a world-class visitor experience.

Your Role Accountabilities

• Manage, train, and develop the Technical Services team to ensure high performance and compliance.
• Drive technical excellence by maintaining show systems and delivering planned preventative maintenance.
• Champion health & safety and continuous improvement, proactively resolving technical issues.
• Oversee resource planning and rota management for operational efficiency.
• Lead cross-functional collaboration for effective planning and delivery of technical installations.
• Act as Duty Manager and Duty Technician to manage day-to-day operations.
• Manage departmental budget and supplier relationships, ensuring strong cost control.

Qualifications and Experience

• Previous management experience in a Technical Services team within tourism, leisure, or heritage industries.
• Technical expertise in AV installations, electronics, interactives, and animatronics.
• Project and supplier management experience with strong communication skills.
• Proven ability to lead multi-skilled technical teams in a fast-paced environment.
• Strong knowledge of facilities management and effective problem-solving skills.
• Excellent communication, organization, and IT skills.
• Qualifications such as IPAF, PASMA, IOSH, NBOSH are advantageous.

Working Conditions

This is a full-time role (40 hours a week) with a shift pattern that includes regular weekend and evening work. Flexibility is key, as you may need to work during weekends, bank holidays, and school holidays in rotation with your team.

As an ambassador for the business, you will support the Head of Show Experience and represent them in meetings with third parties when necessary.

How We Get Things Done

At WBD, our guiding principles are the core values that shape how we operate. We encourage you to explore these values and see how they resonate with you during the interview process.

Championing Inclusion at WBD

Warner Bros. Discovery is committed to building a diverse workforce that reflects a wide array of perspectives and experiences. We are an equal opportunity employer, considering qualified candidates based on merit, regardless of background.

If you require adjustments or accommodations during the application process, please visit our accessibility page for instructions on submitting your request.