Commercial Solutions Specialist
Join Our Team as a Commercial Solutions Specialist!
Are you ready to make a meaningful impact in diagnostic healthcare? Join Hologic’s Diagnostics team and become a trusted partner to laboratories across London and South East England! In this exciting field-based role, you’ll blend your scientific expertise with technical troubleshooting and customer engagement to help laboratories maximize the value of Hologic’s diagnostic solutions while delivering exceptional user experiences.
What to Expect
As a Commercial Solutions Specialist, you will:
- Be a Key Expert: Act as a technical and applications expert for Hologic customers, supporting laboratories in the effective use of our diagnostic platforms.
- Deliver Engaging Training: Provide training for new and existing users, ensuring they feel confident operating and optimizing Hologic systems.
- Troubleshoot Complex Issues: Offer advanced applications troubleshooting and guidance to help customers resolve challenges quickly and effectively.
- Support the Customer Journey: Assist from pre-site assessments to ongoing post-installation support.
- Build Strong Relationships: Foster long-term relationships that drive customer satisfaction and retention.
- Identify Growth Opportunities: Explore ways to grow existing accounts while gathering insights from competitive sites to support market expansion.
- Represent Hologic: Attend conferences, trade shows, and customer events, providing technical expertise and commercial support.
- Collaborate with Teams: Work closely with Sales, Field Service Engineering, Marketing, Technical Solutions, and Customer Service to deliver a seamless customer experience.
What We Expect
We’re looking for someone who is:
- Educated: A Bachelor’s degree in Life Sciences, Biomedical Sciences, or a related discipline.
- Experienced: Strong experience in a diagnostic laboratory environment with advanced applications knowledge.
- Knowledgeable: Solid understanding of diagnostic technologies and the ability to support Hologic products and services confidently.
- Tech-Savvy: Proficient in Microsoft Office and familiar with systems like Salesforce CRM and Oracle ERP.
- Informed: Up-to-date on local accreditation standards and clinical training requirements related to medical devices.
- Communicative: Excellent communication and interpersonal skills, able to explain complex scientific concepts clearly.
- Analytical: Strong analytical and troubleshooting abilities with a systematic approach to solving technical challenges.
- Confident: Comfortable delivering engaging training sessions to diverse user groups.
- Insightful: Able to interpret scientific literature and communicate key insights effectively.
- Mobile: A full driving license and the ability to travel extensively within the territory.
If you are customer-focused, proactive, and collaborative, this role is for you! You’ll thrive in a fast-moving environment, bring thoughtful problem-solving to complex situations, and continuously seek ways to enhance the customer experience.
Salary and Benefits
We offer a competitive salary of £45,000 - £55,000 + bonus, with the final offer depending on your experience and skills. In addition, enjoy a comprehensive benefits package that includes:
- Company car or car allowance
- Pension and insurances
Territory and Location
Your territory will cover London and South East UK, ideally based in Epsom, Croydon, Watford, Harlow, or Kent. Expect to travel approximately 70–80% of the time (around 4 days per week).
Ready to take the next step in your career? Join us at Hologic and help shape the future of diagnostic healthcare!
