Commercial Solutions Specialist

Join Our Team as a Commercial Solutions Specialist!

Are you ready to make a difference in the world of diagnostics? Join Hologic’s Diagnostics team and become a trusted partner to laboratories across London and South East England! In this exciting field-based role, you’ll blend your scientific expertise with technical troubleshooting and customer engagement to help laboratories maximize the value of Hologic’s diagnostic solutions while delivering exceptional user experiences.

What to Expect

• Technical Expertise: Act as a key technical and applications expert for Hologic customers, supporting laboratories in the effective use of our diagnostic platforms.
• Engaging Training: Deliver engaging training for new and existing users, ensuring they feel confident operating and optimizing Hologic systems.
• Advanced Troubleshooting: Provide advanced applications troubleshooting and guidance to help customers resolve complex issues quickly and effectively.
• Comprehensive Support: Support the full customer journey—from pre-site assessments to ongoing post-installation support.
• Relationship Building: Build strong, long-term relationships that drive customer satisfaction and retention.
• Growth Opportunities: Identify opportunities to grow existing accounts while gathering insights from competitive sites to support market expansion.
• Representation: Represent Hologic at conferences, trade shows, and customer events, providing technical expertise and commercial support.
• Collaboration: Work closely with cross-functional teams including Sales, Field Service Engineering, Marketing, Technical Solutions, and Customer Service to deliver a seamless customer experience.

What We Expect

• Educational Background: A Bachelor’s degree in Life Sciences, Biomedical Sciences, or a related discipline.
• Laboratory Experience: Strong experience working within a diagnostic laboratory environment, with advanced applications knowledge in a relevant field.
• Technical Knowledge: Solid knowledge of diagnostic technologies and the ability to confidently support Hologic products and services.
• Software Proficiency: Experience using tools such as Microsoft Office, with familiarity in systems like Salesforce CRM and Oracle ERP.
• Accreditation Awareness: Up-to-date awareness of local accreditation standards and clinical training requirements related to medical devices.
• Communication Skills: Excellent communication and interpersonal skills, with the ability to explain complex scientific concepts clearly to diverse audiences.
• Analytical Skills: Strong analytical and troubleshooting abilities, with a systematic approach to solving technical challenges.
• Training Delivery: Confidence delivering engaging training sessions to different user groups.
• Scientific Insight: Ability to interpret scientific literature and communicate key insights effectively.
• Travel Requirements: A full driving license and the ability to travel extensively within the territory.

We’re looking for someone who is customer-focused, proactive, and collaborative—someone who can represent the voice of the customer internally while working independently in the field. You’ll thrive in a fast-moving environment, bring thoughtful problem-solving to complex situations, and continuously look for ways to improve the customer experience.

If you enjoy combining scientific expertise with relationship-building and want to make a meaningful impact in diagnostic healthcare, this role offers the opportunity to do exactly that!

Salary and Benefits

Salary: £45,000 - £55,000 + bonus. The final offer will depend on experience, skills, and alignment with internal pay structures.

Benefits: We offer a comprehensive benefits package including a company car or car allowance, pension, and insurances.

Working Conditions

Territory: London and South East UK
Location: Ideally based in Epsom, Croydon, Watford, Harlow, or Kent
Travel: Approximately 70–80% (around 4 days per week)