Commercial Solutions Specialist
Join Our Team as a Commercial Solutions Specialist!
Are you ready to make a difference in diagnostic healthcare? Join Hologic’s Diagnostics team and become a trusted partner to laboratories across London and South East England! In this exciting field-based role, you’ll blend your scientific expertise with technical troubleshooting and customer engagement to help laboratories maximize the value of Hologic’s diagnostic solutions while delivering exceptional user experiences.
What to Expect
As a Commercial Solutions Specialist, you will:
- Be a Key Expert: Act as a technical and applications expert for Hologic customers, supporting laboratories in the effective use of our diagnostic platforms.
- Deliver Engaging Training: Provide training for new and existing users, ensuring they feel confident operating and optimizing Hologic systems.
- Troubleshoot Complex Issues: Offer advanced applications troubleshooting and guidance to help customers resolve issues quickly and effectively.
- Support the Customer Journey: Assist from pre-site assessments to ongoing post-installation support.
- Build Strong Relationships: Foster long-term relationships that drive customer satisfaction and retention.
- Identify Growth Opportunities: Spot opportunities to grow existing accounts and gather insights for market expansion.
- Represent Hologic: Attend conferences, trade shows, and customer events, providing technical expertise and commercial support.
- Collaborate with Teams: Work closely with Sales, Field Service Engineering, Marketing, Technical Solutions, and Customer Service to ensure a seamless customer experience.
What We Expect
We’re looking for a candidate who meets the following qualifications:
- Educational Background: A Bachelor’s degree in Life Sciences, Biomedical Sciences, or a related discipline.
- Experience: Strong experience in a diagnostic laboratory environment, with advanced applications knowledge in a relevant field.
- Technical Knowledge: Solid understanding of diagnostic technologies and the ability to support Hologic products confidently.
- Software Proficiency: Experience with Microsoft Office, and familiarity with Salesforce CRM and Oracle ERP.
- Regulatory Awareness: Up-to-date knowledge of local accreditation standards and clinical training requirements related to medical devices.
- Communication Skills: Excellent interpersonal skills, with the ability to explain complex scientific concepts clearly to diverse audiences.
- Analytical Skills: Strong troubleshooting abilities with a systematic approach to solving technical challenges.
- Training Confidence: Ability to deliver engaging training sessions to various user groups.
- Literature Interpretation: Capability to interpret scientific literature and communicate key insights effectively.
- Travel Ready: A full driving license and willingness to travel extensively within the territory.
Why Join Us?
If you are customer-focused, proactive, and collaborative, this role is for you! You’ll thrive in a fast-paced environment, bringing thoughtful problem-solving to complex situations while continuously seeking ways to enhance the customer experience.
This is your chance to combine scientific expertise with relationship-building and make a meaningful impact in diagnostic healthcare!
Compensation and Benefits
Salary: £45,000 - £55,000 + bonus (final offer based on experience and skills).
We also offer a comprehensive benefits package, including:
- Company car or car allowance
- Pension and insurances
Territory and Location
Territory: London and South East UK
Location: Ideally based in Epsom, Croydon, Watford, Harlow, or Kent
Travel: Approximately 70–80% (around 4 days per week)
Join us and be part of a team that is dedicated to improving lives through innovative diagnostic solutions!
