Field Service Engineer

Join Our Team as a Services Engineer!

Are you ready to make a difference in the world of technology? Sysco is on the lookout for a passionate Services Engineer to join our dynamic Technology team in Pierrelatte, France. In this role, you'll be at the forefront of supporting our End User Compute and Modern Workspaces initiatives.

Your Mission

Your primary mission will be to provide top-notch support for Sysco France's IT technology services across various sites in your designated region. You'll play a crucial role in ensuring our technology runs smoothly and efficiently!

Key Responsibilities

• Deliver exceptional technical support to Sysco's operating sites in your region.
• Ensure compliance with IT standards while maintaining a high level of customer satisfaction.
• Manage the inventory of IT assets accurately and efficiently.
• Diagnose incidents and assess their criticality to implement effective action plans.
• Contribute to our knowledge base by documenting incidents and solutions.
• Perform on-site preventive maintenance to keep our systems running flawlessly.
• Engage in daily Agile meetings (Kanban) to manage backlogs and track ongoing projects.
• Coordinate and deploy technological advancements aligned with the Group’s developments.
• Plan your daily activities based on priorities to maximize efficiency.

About You

To thrive in this role, you should be:

• Service-minded: Always ready to assist and support your colleagues.
• Collaborative: Enjoy working with diverse teams and fostering strong relationships.
• Analytical: Able to assess situations and devise effective solutions.
• Proactive: Take ownership of your tasks and drive them to completion.
• Organized: Skilled in planning, structuring, and prioritizing your workload.
• Flexible: Adaptable and pragmatic in your approach to problem-solving.

You should also possess:

• Technical expertise in hardware and troubleshooting IT infrastructure.
• Experience with ServiceNow, Windows, Office 365, and remote assistance tools.
• A valid driving license.

Why Join Us?

At Sysco, we believe in fostering a supportive and innovative work environment. You'll have the opportunity to grow your skills, collaborate with talented professionals, and make a real impact in the technology landscape. If you're ready to take your career to the next level, we want to hear from you!