Complex Manager
Lead the heartbeat of the park! At Parkdean Resorts, we’re on the lookout for a proactive and inspiring Complex Manager to take charge of our vibrant multi-outlet food, beverage, and retail operations. This is a high-impact leadership role where you’ll shape exceptional guest experiences, drive commercial success, and build talented teams in a fast-paced environment.
As our Complex Manager, you’ll be the senior leader for all food & beverage and retail operations on the park. Your mission? Maximize revenue, deliver outstanding service, and ensure all outlets operate efficiently, safely, and profitably. From team development to commercial performance, you’ll oversee every element of the operation, championing high standards and continuously identifying opportunities for growth and improvement.
What You Will Be Doing...
- Leading, managing, and developing all food, beverage, and retail teams to create a high-performance, guest-focused culture.
- Achieving budgets and margins across all outlets through strong stock control, payroll management, cash handling, and cost controls.
- Completing stock takes, line checks, audits, and reporting on results — taking corrective action when needed.
- Driving exceptional guest experiences by embedding service quality, consistency, and operational excellence.
- Recruiting, inspiring, training, and retaining high-performing teams.
- Identifying opportunities to grow revenue and increase profitability across all F&B streams.
- Holding regular 1:1s and structured team meetings to support team performance and development.
- Acting as Duty Manager in the absence of the General Manager and contributing to the wider park leadership team.
- Ensuring full compliance with Health & Safety, food safety, licensing, and safeguarding policies.
About You...
- Proven experience leading large teams in a high-volume food & beverage environment.
- Strong commercial acumen, with confidence in managing budgets, margins, and KPIs.
- Experience in recruiting, training, and developing people while fostering a positive and inclusive culture.
- The ability to lead effectively in a fast-paced, high-pressure setting.
- Excellent organizational, communication, and leadership skills.
- Flexibility to work varied shifts, including evenings, weekends, and bank holidays.
- A Personal Licence, SIA licence, and Food Hygiene Level 3 - or the willingness to obtain them with our full training and support.
So, Why Parkdean Resorts?
Well, besides our unique team culture, stunning locations across the UK, and the chance to work with the UK's largest holiday park organization, we offer:
- The opportunity to develop your skills and boost your career across our 65 parks – we’ve got your back when it comes to training!
- You’re never on your own with our Employee Assistance Programme! It includes a 24/7 confidential helpline for counselling and support - because your wellbeing is our top priority.
- A 50% discount for you and a 25% discount for friends and family when booking your holiday with us.
- A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities.
- Awesome discounts! From tasty meal kits like Hello Fresh to your favorite local gyms, we’ve got deals on lots of brands just for you.
We want to be a force for good, and caring for our parks, people, and planet is a natural component of the way we do business. We celebrate our people, communities, and natural environment, enabling us to enhance the amazing memories we create for many years to come.
Are We the Right Fit for You?
At Parkdean Resorts, every park is a place to start something great; a place where you can develop your skills, take on new challenges, and thrive alongside a supportive team. Our parks create meaningful memories for our guests, and we know that great service is more than just a smile - it’s about understanding the value of every moment. Because it’s not just what we do, it’s who we are. Join a team that puts heart into every holiday. Be the Heart of the Park!
Parkdean Resorts takes safeguarding seriously; therefore, background checks including DBS (or equivalent) will be carried out if appropriate.
We strive to create an environment and recruitment process where everyone feels safe and comfortable discussing disability. For any reasonable adjustment requests as part of the recruitment and assessment process, please reach out to us.
