Owner Experience Assistant
Help us create an unforgettable ownership experience! We’re on the lookout for a friendly, organized, and people-focused Owner Experience Assistant to support our holiday homeowners and ensure every interaction feels personal, professional, and memorable.
If you love helping others, enjoy building relationships, and take pride in delivering brilliant service, this role could be a fantastic fit for you!
As an Owner Experience Assistant, you’ll be a key member of the Owner Experience team, supporting the full owner journey—from day-to-day inquiries to community-building events. You’ll ensure owners feel valued, listened to, and supported, making their time on park as enjoyable and stress-free as possible.
You’ll work closely with your manager and the wider team to deliver first-class service, accurate administration, and a warm, welcoming environment.
What You Will Be Doing...
- Acting as the first point of contact for owners across face-to-face, phone, and email inquiries.
- Handling all queries efficiently, accurately, and professionally.
- Providing warm, friendly support that helps every owner feel valued and respected.
- Being the voice of our owners—gathering feedback, spotting themes, and helping shape improvements.
- Supporting written communications, updates, and messages to owners when required.
- Working collaboratively with park teams to ensure a smooth, joined-up experience.
- Supporting the planning, coordination, and delivery of owner events such as forums, drop-ins, and social activities.
- Helping create a sense of community and belonging on park, ensuring events run smoothly and owners feel engaged.
About You...
- Experience in a customer-facing or administrative role.
- Proven ability to deliver excellent service—ideally in leisure, hospitality, or similar.
- Strong IT skills with confidence using multiple systems at once.
- Friendly, professional communication skills across all channels.
- Good organizational skills and strong attention to detail.
- Flexibility to work weekends, evenings, and bank holidays as needed.
So, Why Parkdean Resorts?
Well, besides our one-of-a-kind team culture, stunning locations across the UK, and the chance to work with the UK's largest holiday park organization, we can offer:
- The chance to develop your skills and boost your career across our 65 parks—we’ve got your back when it comes to training!
- You’re never on your own with our Employee Assistance Programme! It includes a 24/7 confidential helpline for counseling and support—because your wellbeing is our top priority.
- A 50% discount for you and a 25% discount for friends and family when booking your holiday with us.
- A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities.
- Score awesome discounts! From tasty meal kits like Hello Fresh to your favorite local gyms, we’ve got deals on lots of brands just for you.
We want to be a force for good, and caring for our parks, people, and planet is a natural component of the way we do business. We celebrate our people, communities, and natural environment, enabling us to enhance the amazing memories we create for many years to come.
Are We the Right Fit for You?
At Parkdean Resorts, every park is a place to start something great; a place where you can develop your skills, take on new challenges, and thrive alongside a team that supports you every step of the way.
Our parks create meaningful memories for our guests, and we know that great service is more than a smile—it’s understanding the value of every moment. Because it’s not just what we do, it’s who we are. Join a team that puts heart into every holiday. Be the Heart of the Park.
Parkdean Resorts takes safeguarding seriously; therefore, background checks including DBS (or equivalent) will be carried out if appropriate.
We want to create an environment and recruitment process where people feel safe and comfortable discussing disability. For any reasonable adjustment requests as part of the recruitment and assessment process, please reach out to us.
