Product Support Manager

Join Our Team as a Product Support Manager!

Location: Southern England, including London

Are you an experienced lift industry professional with a passion for product safety, compliance, and technical excellence? If you thrive on solving complex technical challenges and driving continuous product improvement, we want to hear from you!

As our Product Support Manager, you will play a pivotal role in ensuring our new lift products are safe, compliant, and ready for the market. You’ll collaborate closely with installation teams, suppliers, OEMs, and industry stakeholders to provide technical leadership across product safety, compliance, development, and installation support.

This is a permanent hybrid opportunity. To ensure a successful induction, you will start at our Andover Head Office for the first few months to complete your training and familiarize yourself with the role, before transitioning to a hybrid working arrangement.

Working Hours

Monday to Thursday: 8:30 AM - 5:15 PM
Friday: 8:30 AM - 1:30 PM

Your Responsibilities

• Lead product safety and compliance across our lift portfolio.
• Manage product investigations and corrective actions.
• Maintain technical documentation, testing records, and certifications.
• Drive product improvements with OEM partners and support new product development.
• Provide expert technical support, training, and guidance to installation teams and customers.

Qualifications

Requirements:

• NVQ in Lift Installation, CAD qualifications, or equivalent industry experience. An Engineering Degree is a plus.
• Experience with AutoCAD, Microsoft Office, and other technical tools.
• Extensive knowledge of Lift Directives, Machinery Directives, and Building Regulations.

Why Join Us?

If you have a solid technical background in the lift industry and are looking for a new challenge, we’d love to hear from you!

Benefits

• Market-aligned salary, paid monthly.
• Profit Share Bonus Scheme, paid quarterly based on Group Company profits.
• 25 days of holiday plus bank holidays.
• Holiday scheme to buy extra days of annual leave.
• Pension Scheme with matched contributions/salary sacrifice.
• SimplyHealth Cash Plan for health costs (dental, optical, physiotherapy, etc.).
• Life Assurance Scheme.
• Long Service award scheme with holiday benefits.
• Company Benefits Discount Rewards Scheme (shop discounts, hotel discounts, days out, and more).
• Employee Assistance Programme to support well-being.
• Enhanced maternity and paternity provisions.
• Car allowance.

Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities. We are a Disability Confident Committed Employer, treating all job applicants fairly and with respect. Our employees are the heart of our business, and we strive to create a working environment where everyone feels valued.

Join our diverse and inclusive community today!

Note: We reserve the right to close this vacancy early if we receive a high number of applications. Appropriate right to work must be held by applicants. Sponsorship is not available.