Supervisor Plus

Join Our Team as a Supervisor Plus!

Are you ready to take on an exciting new challenge at Butlin's? The Supervisor Plus role is your chance to shine! As the main point of contact for your team, you will play a crucial role in ensuring our operational standards are top-notch and that our guests have an unforgettable experience.

In this hands-on position, you will report directly to the Manager and be responsible for executing daily operational plans. Your leadership will ensure that tasks are completed efficiently, and that our team is always in the right place at the right time to meet fluctuating guest demands.

Primarily focusing on accommodation during our busy intake days on Monday and Friday, you will also flexibly support other departments throughout the week. Your mission? To maintain high standards and deliver an amazing experience for our guests!

Your Responsibilities

• Operational Leadership: Be the driving force behind your team, ensuring effective execution of key tasks and objectives.
• Coaching & Development: Mentor your team to achieve departmental targets, including upselling and promotions.
• Audit Responsibility: Oversee CAFF audits in accommodation and other departmental audits as needed.
• Guest Experience: Monitor and enhance the quality of guest experiences, capturing feedback and acting on it.
• Communication Champion: Ensure seamless communication between management and your team.
• Relationship Building: Foster strong connections across the resort and with central support teams.
• People Support: Assist with onboarding and employee lifecycle tasks, from performance management to training.

Key Focus Areas

As a Supervisor Plus, you will also support operational excellence in our Buffets, Bars & Shops, and Restaurants & QSRs. Here’s what you’ll focus on:

1. Food Safety Champion

• Lead by example in maintaining the highest food safety standards.
• Ensure all team members follow correct procedures for food handling and hygiene.

2. Creating a Warm, Welcoming Dining Experience

• Greet guests with a friendly, personalized welcome that reflects our brand.
• Resolve guest queries promptly and professionally.

3. Coaching & Developing the Team

• Provide on-shift coaching to build team confidence and capability.
• Encourage a positive team culture where everyone feels valued.

Your Qualifications

• Exceptional leadership skills with a knack for coaching and supporting your team.
• Strong attention to detail for audit and compliance activities.
• Experience in guest-facing roles, adept at handling queries and complaints.
• Proven ability to drive sales and promotions.
• Excellent communication skills at all levels.
• Able to manage multiple priorities and adapt to changing requirements.

Why Join Butlin's?

At Butlin's, we believe that 'fun' is in our DNA! With nearly 90 years of delighting guests, we pride ourselves on our vibrant culture. As The Home of Entertainment, we strive to create smiles, get stuck in, and care for each other.

If you're looking for a role where you can make a real impact and be part of a team that values fun and camaraderie, we want to hear from you!