Swimming Pool Supervisor Plus

Join Our Team as a Supervisor Plus!

Are you ready to take on an exciting new role at Butlin's? The Supervisor Plus position is your chance to shine! As the main point of contact for your team, you will play a crucial role in ensuring our operational standards are top-notch and that our guests have an unforgettable experience.

In this hands-on role, you will report directly to the Manager and be responsible for executing daily operational plans. Your leadership will ensure that tasks are completed efficiently, and that your team is always in the right place at the right time to meet our guests' needs.

Your Responsibilities

• Operational Leadership: Be the driving force behind your team's success, ensuring they are effectively working on key tasks and objectives.
• Coaching & Development: Support and coach your team to achieve departmental targets, including upselling and promotions.
• Quality Assurance: Conduct audits in accommodation and other departments to maintain high standards.
• Guest Experience: Monitor guest feedback and take action to enhance their experience.
• Communication Champion: Ensure clear communication between management and your team, executing plans effectively.
• Relationship Building: Foster strong connections across the resort and with central support teams.
• People Support: Assist with onboarding and performance management throughout the employee lifecycle.

Focus Areas in Splash

As a Supervisor Plus, you will also oversee our vibrant Splash Waterworld. Here’s what you’ll focus on:

Pool Operations

• Supervise daily operations of the swimming pool and leisure facilities.
• Ensure compliance with health, safety, and safeguarding procedures.
• Conduct regular poolside supervision and maintain lifeguarding coverage.

Team Leadership

• Support and guide lifeguards and pool team members during shifts.
• Allocate daily duties and ensure adequate staffing levels.

Health & Safety

• Ensure compliance with safety legislation and industry standards.
• Conduct routine safety checks and maintain accurate records.

Guest Experience

• Create a friendly and welcoming environment for guests.
• Address guest queries and ensure safe use of facilities.

What We’re Looking For

• Leadership Skills: Proven ability to coach and support your team in achieving objectives.
• Attention to Detail: Strong focus on audits and observations.
• Guest-Facing Experience: Comfortable handling a range of queries and complaints.
• Sales Experience: Ability to generate new opportunities through promotions and initiatives.
• Team Collaboration: Experience working with multi-skilled teams to meet guest demands.
• Communication Skills: Excellent ability to communicate effectively at all levels.
• Adaptability: Capable of managing multiple priorities and adapting to changing requirements.

Qualifications

• NPQL or Equivalent Qualification
• Previous experience in a swimming pool environment.
• Strong knowledge of pool safety.

Why Butlin's?

Did you know that Billy Butlin was the first to introduce dodgems to the UK? Fun is in our DNA, and we've been delighting guests for almost 90 years! Our culture is one of the best things about working at Butlin's.

As The Home of Entertainment, we strive to provide our guests with an 'Altogether More Entertaining and Fun Break.' If you're looking for a role where you can Create Smiles, Get Stuck In, and Care For Each Other, we think you'll fit right in!