Swimming Pool Supervisor Plus
Join Our Team as a Supervisor Plus!
Are you ready to take on an exciting new challenge at Butlin's? The Supervisor Plus role is your chance to shine! As the main point of contact for your team, you’ll play a vital role in ensuring our operational standards are top-notch and that our guests have an unforgettable experience.
Reporting to the Manager, you’ll be the driving force behind our daily operations, making sure that tasks are executed efficiently and that your team is in the right place at the right time to meet our guests' needs. Your focus will be on maintaining high standards in our Splash Waterworld and accommodation areas, especially during our busy intake days on Mondays and Fridays.
Your Responsibilities
- Operational Leadership: Be the hands-on leader, guiding your team to achieve key objectives and ensuring effective task execution.
- Coaching & Development: Support and coach your team to meet departmental targets, including upselling and promotions.
- Quality Assurance: Conduct audits in accommodation and other departments to maintain high standards.
- Guest Experience: Monitor guest feedback and ensure a consistent, quality experience in line with our brand guidelines.
- Communication Champion: Ensure clear communication between management and your team, executing plans effectively.
- Team Support: Assist with onboarding and performance management throughout the employee lifecycle.
Key Focus Areas in Splash
In addition to your accommodation duties, you’ll also oversee the smooth operation of our Splash pool:
- Pool Operations: Supervise daily operations and ensure compliance with health and safety standards.
- Team Leadership: Guide and support lifeguards and pool team members, ensuring adequate staffing and training.
- Health & Safety: Conduct routine safety checks and respond to emergencies in line with action plans.
- Guest Experience: Create a welcoming environment and address guest queries and feedback professionally.
What We’re Looking For
- Leadership Skills: Proven ability to coach and support your team in achieving objectives.
- Attention to Detail: Strong focus on audits and quality assurance.
- Guest-Facing Experience: Comfortable handling a variety of guest queries and feedback.
- Sales Experience: Ability to generate new opportunities through promotions and initiatives.
- Team Collaboration: Experience working with multi-skilled teams to meet guest demands.
- Communication Skills: Excellent ability to communicate effectively at all levels.
- Adaptability: Capable of managing multiple priorities and adjusting to changing requirements.
Qualifications
- NPQL or Equivalent Qualification
- Previous experience in a swimming pool environment
- Strong knowledge of pool safety
Why Butlin's?
Did you know that Billy Butlin was the first to introduce dodgems to the UK? Fun is in our DNA, and we’ve been delighting guests for almost 90 years! Our culture is one of the best things about working at Butlin's.
As the Home of Entertainment, we strive to provide our guests with an 'Altogether More Entertaining and Fun Break.' If you’re looking for a role where you can Create Smiles, Get Stuck In, and Care For Each Other, we think you’ll fit right in!
