Supervisor Plus (All Areas)

Join Our Team as a Supervisor Plus!

Are you ready to take on a dynamic role at Butlin’s? The Supervisor Plus position is a fantastic opportunity for someone who thrives in a fast-paced environment and is passionate about delivering exceptional guest experiences. As the main point of contact for your team, you will play a crucial role in ensuring high standards and compliance across our departments.

In this hands-on role, you will report directly to the Manager and be responsible for executing daily operational plans. Your leadership will ensure that tasks and objectives are met, allowing us to manage fluctuating guest demands while maintaining top-notch operational standards.

Your primary focus will be on accommodation during our busy intake days on Monday and Friday, with flexibility to support other departments throughout the week. This role is not just about overseeing operations; it’s about creating unforgettable experiences for our guests!

Your Responsibilities

• Operational Leadership: Be the driving force behind your team, ensuring effective execution of key tasks and objectives.
• Coaching & Development: Mentor your team to achieve departmental targets, including upselling and promotions.
• Audit Responsibility: Conduct CAFF audits in accommodation and other departmental audits as needed.
• Guest Experience: Monitor and enhance the quality of guest experiences, capturing feedback and acting on it.
• Communication Champion: Ensure clear communication between management and your team, executing plans effectively.
• Relationship Building: Foster strong connections across the resort and with central support teams.
• People Support: Assist with onboarding and performance management throughout the employee lifecycle.

Key Focus Areas

As a Supervisor Plus, you will also support various venues, including Buffets, Bars & Shops, Restaurants, and Splash. Here’s what you can expect:

1. Buffets

• Food Safety Champion: Lead by example in maintaining food safety and hygiene standards.
• Warm Dining Experience: Ensure guests feel welcomed and well cared for.
• Team Development: Coach team members to enhance their skills and confidence.

2. Bars & Shops

• Sales Driving: Maximize revenue through effective upselling and guest engagement.
• Dynamic Deployment: Adjust staffing based on guest flow to minimize wait times.

3. Restaurants & QSRs

• Upselling: Encourage team members to recommend starters and desserts.
• Checkbacks: Ensure timely follow-ups with guests to confirm satisfaction.

4. Splash

• Pool Operations: Supervise daily operations and ensure safety compliance.
• Guest Experience: Create a friendly atmosphere and address guest queries.

5. Sports & Activities

• Activity Delivery: Lead engaging sports and activities for guests of all ages.
• Team Supervision: Guide and support your team to deliver exceptional service.

What We’re Looking For

• Leadership Skills: Proven ability to coach and support teams in achieving objectives.
• Attention to Detail: Strong focus on audits and compliance.
• Guest-Facing Experience: Comfortable handling queries and complaints.
• Sales Experience: Ability to generate new opportunities through promotions.
• Team Collaboration: Experience working with multi-skilled teams.

Why Join Butlin’s?

At Butlin’s, we’re all about fun, excitement, and adventure! For over 80 years, we’ve been creating unforgettable experiences for our guests. Our culture is built on three core values: Create Smiles, Get Stuck In, and Care For Each Other. If you’re looking for a role where you can make a real impact and be part of a supportive team, this is the perfect fit for you!

Join us at Butlin’s and be part of something special. There has never been a more exciting time to become a part of our team!