Technical Services Technician

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are

At Warner Bros. Discovery, we’re not just about wizards, dragons, and superheroes. We’re a vibrant community of storytellers, creators, and dreamers who bring iconic content and beloved brands to life. Our diverse team spans the globe, offering career-defining opportunities, thoughtfully curated benefits, and the tools to help you grow into your best self. Here, you are supported, celebrated, and empowered to thrive.

Our studios are among the world’s leading motion picture and television production facilities. The magic happens in our Studio Operations group, which encompasses everything from soundstage rentals to culinary experiences. Whether hosting unforgettable studio tours or creating optimal workspaces, our teams lay the foundation for the memorable experiences we provide.

Your New Role

We’re thrilled to announce an exciting opportunity within our dynamic Technical Services team! As a frontline Duty Technician, you will be essential in responding to the day-to-day technical needs of our attractions while delivering top-notch customer service to our visitors and internal teams.

Your Role Accountabilities

• Setup, operate, maintain, troubleshoot, and control industry-leading show technology, including lighting, sound, video, and integrated systems to ensure a consistent visitor experience.
• Deliver all technical and exhibition-related maintenance requirements within agreed schedules and standards.
• Assist with the delivery of live events as needed.
• Ensure public and staff safety at all times.
• Monitor and protect assets and equipment within tour areas to maintain quality and reliability.
• Comply with internal health and safety regulations and working practices.
• Maintain effective communication across departments, including Visitor Experience and Studio Facilities.
• Collaborate as part of a project team for feature development, installation, and maintenance projects.
• Contribute to the day-to-day operations of WBSTL, covering weekends, evenings, and school holidays on a shift pattern.

Qualifications & Experiences

• Proven track record in a similar maintenance position, preferably in the entertainment or visitor attraction industry.
• Knowledge of live event production and relevant audio-visual skills.
• Experience with installed audio-visual show systems, including fault finding and troubleshooting.
• Basic carpentry and maintenance skills, with a good understanding of workshop environments.
• Experience in an operational and customer-facing environment with significant public interaction.
• Proven IT skills, including a sound knowledge of Microsoft Office.
• Basic knowledge of IT switch networks and IP-based control systems.

Working Pattern

This is a full-time, twelve-month fixed-term contract averaging 40 hours per week. The role operates on a flexible rota, including a mix of early, mid, and late shifts, ranging from 6:30 AM to 10:45 PM. You will be required to work every other weekend as part of your regular schedule.

Additional Information

Warner Bros. Studio Tour London (WBSTL) is one of the UK’s most popular visitor attractions, consistently ranked as the No. 1 “Thing To Do in the UK” on TripAdvisor. Since opening in March 2012, we have achieved consistent visitor growth and received a Certificate of Excellence every year.

Our tour features world-class AV and show technology. Following three major expansions, we are looking for an exceptional multi-skilled Technician to join our established team. If you’re excited about industry-leading AV systems like QSYS, Medialon, and Green Hippo, and possess skills across audio, video, lighting, and general maintenance, this is the job for you!

How We Get Things Done

At WBD, our guiding principles are the core values that shape how we operate. We encourage you to explore these values and see how they resonate with you during the interview process.

Championing Inclusion at WBD

Warner Bros. Discovery is committed to building a diverse workforce that reflects a wide array of perspectives and experiences. As an equal opportunity employer, we consider qualified candidates based on merit, regardless of gender, ethnicity, age, sexual orientation, or any other protected category.

If you’re a qualified candidate with a disability and require adjustments during the application process, we are here to support you.