Retail Assistant
Welcome to Warner Bros. Discovery… the stuff dreams are made of.
Who We Are…
At Warner Bros. Discovery, we’re not just about wizards, dragons, and superheroes. We’re a vibrant community of storytellers, creators, and dreamers who bring iconic content and beloved brands to life. From brilliant creatives to technology trailblazers, we offer career-defining opportunities, thoughtfully curated benefits, and the tools to help you grow into your best self. Here, you are supported, celebrated, and empowered to thrive.
Our studios are among the world’s premier motion picture and television production facilities. The magic happens in our Studio Operations group, which encompasses soundstage rentals, events, design, culinary, construction, landscaping, and more. Whether it’s hosting unforgettable studio tours or creating optimal workspaces, our teams lay the foundation for memorable experiences.
Your New Role...
Oxford Street is about to unveil a flagship shop that redefines the retail experience. Our official Harry Potter Shop will blend iconic storytelling with world-class retail standards, creating a destination that delights fans from around the globe.
We’re on the lookout for enthusiastic and customer-focused Retail Assistants to bring this magical experience to life on the shop floor every day. In this role, you’ll be the face of the store — welcoming customers, delivering memorable service, and ensuring the shop runs smoothly during busy trading periods.
Harry Potter Shop Oxford Street is nestled among world-class attractions and retail experiences, including Warner Bros. Studio Tour London, Warner Bros. Studio Tour Tokyo, and flagship stores in New York, Chicago, and Harajuku.
What's In It For You...
Competitive pay at £13.99 per hour
25 days holiday (pro-rata)
Access to GymPass
Enjoy HBO Max & Discovery+ subscriptions, plus exclusive access to our Screeners App
Staff discounts on Studio Tour tickets, retail, food, and beverage
Invitations to Friends and Family events
Options to join our pension and private healthcare schemes
Your Role Accountabilities...
Deliver warm, friendly, and engaging customer service, ensuring every visitor feels welcomed and valued.
Create memorable, personalized experiences that inspire customers to return again and again.
Engage customers confidently, offering product knowledge and assistance to enhance their visit.
Maintain high shop floor standards, ensuring products are well presented and the environment is clean and inviting.
Work efficiently to replenish stock and maintain product availability throughout the day.
Support back-of-house activities, including delivery processing, stock organization, and replenishment.
Adapt quickly to changing priorities during busy periods, remaining calm and positive at all times.
Follow all health & safety, loss prevention, and cash handling procedures.
Skills & Qualifications...
A passion for delivering exceptional customer service.
A positive, friendly, and enthusiastic attitude.
Ability to work at pace while maintaining accuracy and attention to detail.
Strong teamwork and communication skills.
Comfortable working in a fast-paced, customer-facing environment.
Willingness to work across shop floor and back-of-house areas.
Retail experience is helpful but not essential — full training will be provided.
Working Pattern...
This is a full-time role, 40 hours per week, on a seven-day rota including weekends and Bank Holidays.
Working hours are between 7am and 10pm.
Before applying, please ensure you are available to attend our Assessment Centre in London on 10 September 2026, as attendance is a mandatory part of the selection process.
How We Get Things Done…
At WBD, our guiding principles are the core values by which we operate. These principles shape how we get things done and are central to our culture. We hope they resonate with you and look forward to discussing them during your interview.
Championing Inclusion at WBD
Warner Bros. Discovery is committed to building a diverse workforce that reflects a wide array of perspectives, backgrounds, and experiences. As an equal opportunity employer, we consider qualified candidates based on merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability, or any other category protected by law.
If you’re a qualified candidate with a disability and require adjustments or accommodations during the job application and/or recruitment process, please let us know.
