Product Support Manager
Join Our Team as a Product Support Manager!
Location: Southern England at Stannah
Are you ready to take your career to the next level? This is an exciting opportunity for an experienced lift industry professional who is passionate about product safety, compliance, and technical excellence. If you thrive on solving complex technical challenges and driving continuous product improvement, we want to hear from you!
Your Role
As our Product Support Manager, you will be at the forefront of ensuring our new lift products are safe, compliant, and ready for the market. You’ll collaborate closely with installation teams, suppliers, OEMs, and industry stakeholders, providing technical leadership across product safety, compliance, development, and installation support.
This is a permanent hybrid opportunity. To ensure a smooth induction, you will start at our Andover Head Office for the first few months to complete your training and familiarize yourself with the role, before transitioning to a hybrid working arrangement.
Working Hours: Monday to Thursday 8:30 AM to 5:15 PM, and Friday 8:30 AM to 1:30 PM
Your Responsibilities
- Lead product safety and compliance across our lift portfolio.
- Manage product investigations and corrective actions.
- Maintain technical documentation, testing records, and certifications.
- Drive product improvements with OEM partners and support new product development.
- Provide expert technical support, training, and guidance to installation teams and customers.
What We’re Looking For
Qualifications:
- NVQ in Lift Installation, CAD qualifications, or equivalent industry experience. An Engineering Degree would be advantageous.
- Experience using AutoCAD, Microsoft Office, and other technical tools.
- Extensive knowledge of Lift Directives, Machinery Directives, and Building Regulations.
Why Join Us?
If you have a solid technical background in the lift industry and are seeking a new challenge, we’d love to have you on board!
Benefits Include:
- Market-aligned salary, paid monthly.
- Profit Share Bonus Scheme, rewarding all employees quarterly based on Group Company profits.
- 25 days of holiday, plus bank holidays.
- Holiday scheme to buy extra days of annual leave.
- Pension Scheme with matched contributions/salary sacrifice.
- SimplyHealth Cash Plan for health costs (dental, optical, physiotherapy, etc.).
- Life Assurance Scheme.
- Long Service award scheme with holiday benefits.
- Company Benefits Discount Rewards Scheme, including shop and hotel discounts.
- Employee Assistance Programme to support well-being.
- Enhanced maternity and paternity provisions.
- Car allowance.
At Stannah, we are proud to be an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities. We are also a Disability Confident Committed Employer, treating all job applicants fairly and with respect.
Join our diverse and inclusive community where every employee is valued. We reserve the right to close this vacancy early if we receive a high number of applications.
Please note: Appropriate right to work must be held by applicants. Sponsorship is not available.
