Product Support Manager

Join Our Team as a Product Support Manager!

Location: Southern England, including London

Are you a passionate lift industry professional with a knack for product safety, compliance, and technical excellence? If you thrive on solving complex challenges and driving continuous improvement, we want to hear from you!

As our Product Support Manager, you will be at the forefront of ensuring our innovative lift products are safe, compliant, and ready for the market. Collaborating with installation teams, suppliers, OEMs, and industry stakeholders, you will provide essential technical leadership across product safety, compliance, development, and installation support.

This is a permanent hybrid opportunity. To kickstart your journey, you will spend the initial months at our Andover Head Office for training and familiarization before transitioning to a flexible working arrangement.

Working Hours

Monday to Thursday: 8:30 AM - 5:15 PM
Friday: 8:30 AM - 1:30 PM

Your Responsibilities

• Lead product safety and compliance across our lift portfolio.
• Manage product investigations and implement corrective actions.
• Maintain technical documentation, testing records, and certifications.
• Drive product improvements with OEM partners and support new product development.
• Provide expert technical support, training, and guidance to installation teams and customers.

What We’re Looking For

Qualifications:

• NVQ in Lift Installation, CAD qualifications, or equivalent industry experience. An Engineering Degree is a plus.
• Proficiency in AutoCAD, Microsoft Office, and other technical tools.
• Extensive knowledge of Lift Directives, Machinery Directives, and Building Regulations.

Why Join Us?

If you have a solid technical background in the lift industry and are ready for a new challenge, we’d love to hear from you!

Benefits

• Market-aligned salary, paid monthly.
• Profit Share Bonus Scheme, rewarding all employees quarterly based on company profits.
• 25 days of holiday, plus bank holidays.
• Holiday scheme to purchase additional annual leave.
• Pension Scheme with matched contributions/salary sacrifice.
• SimplyHealth Cash Plan for health-related expenses.
• Life Assurance Scheme.
• Long Service award scheme with holiday benefits.
• Company Benefits Discount Rewards Scheme, including discounts on shopping, hotels, and more.
• Employee Assistance Programme to support well-being.
• Enhanced maternity and paternity provisions.
• Car allowance.

Stannah Group is an equal opportunities employer. We welcome applications from candidates of all backgrounds, identities, and abilities. We are committed to creating a diverse and inclusive community where everyone feels valued.

Please note: We reserve the right to close this vacancy early if we receive a high volume of applications. Appropriate right to work must be held by applicants. Sponsorship is not available.