Account Director
Join Us as an Account Director!
Location: London
Salary: Competitive, including car allowance, private healthcare & flexible benefits
Are you ready to take on a challenge that truly matters? We are one of the UK's leading independent engineering and facilities services businesses, and we’re on the lookout for an Account Director to lead one of our most prestigious M&E services contracts. This isn’t just any FM contract; it’s a flagship account where excellence is the standard and expectations are sky-high. If you thrive in a dynamic environment and are excited by the prospect of making a significant impact, we want to hear from you!
The Role
As our Account Director, you will take full ownership of service delivery, financial performance, and client relationships. You’ll lead both resident and mobile teams, driving operational excellence and ensuring compliance with contractual obligations. Your leadership will foster a customer partnership that opens doors to new opportunities.
This is a highly visible role within our organization, where you will shape the strategic direction of the account, introduce technical innovations, and deliver services that meet the high standards of our clients.
Key Responsibilities
- Take full ownership of financial performance, including gross profit, WIP, and aged debt.
- Ensure contract KPIs/SLAs are consistently met through regular performance reviews.
- Design and implement a tailored customer relationship program to enhance satisfaction and uncover new opportunities.
- Lead, coach, and develop your team with a focus on succession planning.
- Manage staffing levels and resources to align with operational demands.
- Oversee project works, leveraging wider business capabilities as needed.
- Uphold rigorous health, safety, and compliance standards.
- Champion innovation and continuous improvement across the account.
What We're Looking For
- A proven Account Director or senior FM leader with experience in large-scale, high-value contracts.
- A track record of delivering exceptional customer service.
- Strong leadership skills, with the ability to develop, inspire, and retain high-performing teams.
- Commercial acumen, with a knack for identifying and developing new opportunities.
- An M&E/FM background with solid technical expertise.
Benefits
We believe in evolving our benefits to attract and retain top talent. Here’s what you can look forward to:
- Car allowance
- 25 Days Holiday + Bank Holidays, with an option to Buy/Sell additional days
- Pension plan with a leading provider and up to 8% employer contribution
- Personal Wellbeing and Volunteer Days
- Private Medical Insurance
- Life Assurance
- Salary sacrifice car scheme (Hybrid/Electric Vehicle)
- Free 24/7 Employee Assistance Program for mental health and well-being support
- Flexible benefits including Dental Insurance, Gym Membership, and more!
Next Steps
We’re committed to building a culture where everyone feels included, respected, and valued. This commitment starts with our recruitment process.
We’ll provide you with a clear outline of the recruitment process and ample notice. If you need any accommodations to participate in the application or interview process, please let us know, and we’ll work with you to ensure your needs are met.
About Us
Founded in 1921, we are one of the leading independent engineering and services businesses in the UK, with a turnover of £500m and a dedicated team of 3,000 employees. We take pride in our history of developing great talent through our investment in training.
Working across various sectors within the building and infrastructure industry, our innovative and forward-thinking approach allows us to engage in groundbreaking projects, providing solutions with the latest tools and technologies.
We value progression and are committed to ensuring that when you join us, you have a clearly defined development path, supported by regular reviews, training, and ongoing support to help you reach your full potential.
