Out of Hours Contact Centre Team Leader
Join Our Team as an Out of Hours Contact Centre Team Leader in Dartford!
Are you ready to take your leadership skills to the next level? Stannah is thrilled to offer an exciting opportunity for a Contact Centre Team Leader to join our dedicated out of hours team based in Dartford. If you live within a commutable distance of our Dartford office, we want to hear from you!
Your Role: As the Contact Centre Team Leader, you will work 30 hours per week outside of our core Monday to Friday operating hours, providing essential business support 24/7. This includes evening, night, and weekend shifts, with bank holidays shared among team leaders on a rota basis.
In this pivotal role, you will manage a small team that plays a crucial part in supporting our extensive network of Service Branches, ensuring exceptional service delivery to our valued customers outside regular working hours. Your responsibilities will include:
Key Responsibilities:
- Lead and support your team to deliver professional service with pride.
- Oversee team management, including attendance and performance monitoring.
- Conduct regular reviews and identify training and development needs.
- Maintain effective communication with customers and resolve complaints.
- Schedule activities to ensure services are delivered efficiently.
- Participate in regular team meetings.
This is a fantastic opportunity for a Contact Centre Team Leader with a proven track record in a similar environment. Your exceptional interpersonal skills and adaptability will be key in fostering positive relationships and driving team performance.
What We’re Looking For:
- Previous experience managing a team in a similar environment is essential.
- NVQ 3 in Management or equivalent is desirable.
- NVQ 3 in Customer Service or equivalent is desirable.
Why Join Us?
At Stannah, we believe in rewarding our team members for their hard work and dedication. Here’s what we offer:
- Market-aligned salary, paid monthly.
- Profit Share Bonus Scheme, paid quarterly based on Group Company profits.
- 25 days of holiday, plus bank holidays.
- Holiday scheme to buy extra days of annual leave.
- Pension Scheme with matched contributions/salary sacrifice.
- SimplyHealth Cash Plan for health-related expenses.
- Life Assurance Scheme.
- Long Service award scheme with holiday benefits.
- Company Benefits Discount Rewards Scheme, including discounts on shopping, hotels, and more.
- Employee Assistance Programme to support well-being.
- Enhanced maternity and paternity provisions.
- Free parking.
Join a Diverse and Inclusive Community! Stannah Group is an equal opportunities employer, welcoming applications from candidates of all backgrounds, identities, and abilities. We are proud to be a Disability Confident Committed Employer, treating all applicants fairly and with respect.
We take great care to create a working environment where everyone feels valued. If you’re ready to make a difference and be part of our team, we encourage you to apply!
Please note: We reserve the right to close this vacancy early if we receive a high number of applications. Appropriate right to work must be held by applicants. Sponsorship is not available.
