Manager, Technical Services

Welcome to Warner Bros. Discovery!

At Warner Bros. Discovery, we believe in creating the stuff dreams are made of. Our world is filled with wizards, dragons, superheroes, and the wonders of Planet Earth. Behind our vast portfolio of iconic content and beloved brands are the storytellers who bring our characters to life, the creators who deliver them to your living rooms, and the dreamers who envision what’s next.

Join us and discover career-defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best self. Here, you are supported, celebrated, and empowered to thrive!

Your New Role

We are thrilled to announce an exciting opportunity to lead our Technical Services team at the Warner Bros. Studio Tour London - The Making Of Harry Potter (WBSTL).

As part of our Technical Services department, you will maintain all show-related aspects of the Studio Tour, including:

• Lighting
• Sound
• Video
• Sets and props
• Show control and associated hardware/software

By collaborating closely with original filmmakers and select suppliers, you will ensure that the Studio Tour operates at the highest standards, delivering a world-class visitor experience.

Your Role Accountabilities

• Lead and Develop: Manage, train, and inspire the Technical Services team to achieve high performance and compliance.
• Drive Technical Excellence: Maintain show systems and deliver planned preventative maintenance to maximize reliability.
• Champion Health & Safety: Proactively resolve technical issues and enhance processes for an improved visitor experience.
• Resource Planning: Oversee staffing and operational efficiency within the department.
• Cross-Functional Collaboration: Ensure effective planning and delivery of all technical installations and show operations.
• Duty Management: Act as Duty Manager and Duty Technician to oversee daily operations.
• Budget Management: Manage departmental budget and supplier relationships, ensuring strong cost control.

Qualifications and Experience

We’re looking for candidates who have:

• Previous management experience in a Technical Services team within the tourism, leisure, or heritage industry.
• Technical expertise in AV installations, electronics, interactives, and animatronics.
• Project and supplier management experience with strong communication skills.
• A proven ability to lead multi-skilled technical teams in a fast-paced environment.
• Strong knowledge of facilities management and effective problem-solving skills.
• Excellent communication, organization, and IT skills.
• Relevant qualifications and certifications (IPAF, PASMA, IOSH, NBOSH) are advantageous.

Working Conditions

This is a full-time role (40 hours a week) with a shift pattern that includes:

• Regular weekend and evening work across a seven-day rota.
• A high level of flexibility to meet the needs of the business.
• Working on weekends, bank holidays, school holidays, and late evenings in rotation with team members.

As an ambassador for the business, you will support and deputize for the Head of Show Experience in meetings and collaborations.

How We Get Things Done

At WBD, our guiding principles are the core values that shape how we operate. We encourage you to explore these values and see how they resonate with you during the interview process.

Championing Inclusion at WBD

Warner Bros. Discovery is committed to building a diverse workforce that reflects a wide array of perspectives and experiences. We are an equal opportunity employer and consider qualified candidates based on merit, regardless of any protected category.

If you require adjustments or accommodations during the application process, please refer to our accessibility page for guidance.