Application Manager

Join Our Team as an Application Manager!

Are you ready to take your career to the next level? We are excited to invite a passionate Application Manager to join our dynamic Technology team on a full-time, permanent basis. You will report directly to the Product Support Manager and play a pivotal role in our European Technology team.

As the European Application Manager, you will collaborate closely with our Global and European Technology leadership and process owners across various markets. Your mission? To ensure that our product operations run smoothly and efficiently, maximizing application uptime and swiftly restoring any service disruptions. You will lead a blend of internal and external resources to deliver an exemplary service that our business can rely on.

Building strong relationships with business stakeholders is key. You’ll share vital service information, ensure that we meet our service commitments, and gather feedback to drive continuous improvements. If you’re ready to make an impact, we want to hear from you!

Working Conditions

We offer a hybrid working contract, requiring you to be in the office in Ashford, Kent or Hemel Hempstead 3 times per week. Flexibility with travel and commuting for project and team meetings is essential.

Fluency in English and French is a must, along with a willingness to travel within Europe as needed.

Your Key Responsibilities

• Manage daily incoming cases and incidents related to applications in your functional area.
• Act as an incident manager for priority 2 and 3 incidents, while priority 1 incidents will follow the MIM process.
• Plan and coordinate ongoing IT activities for your functional area.
• Collaborate with business stakeholders, suppliers, and project teams.
• Provide technical expertise and contribute to working groups focused on included applications.
• Oversee system maintenance, minor development, patching, and upgrades.
• Ensure compliance with governing regulations (e.g., SOX, GDPR, Cybersecurity).
• Develop and maintain routines and documentation for systems and working methods.
• Work closely with vendors to enhance monitoring, alerting, and continuous improvement.
• Coordinate and engage stakeholders in IT and your functional area.
• Conduct functional and non-functional testing, including system and integration testing.
• Support business planning and execution for user acceptance testing.
• Create and maintain system documentation (application versions, integrations, dependencies).
• Act as the subject matter expert on systems, supporting business needs and requirements.
• Participate in an on-call rota as required.

About You

To thrive in this role, you should possess:

• Technical knowledge of application development and maintenance, including patching, bug fixes, and upgrades.
• Understanding of application and integration layers, along with relationships between technical components (servers, operating systems, databases).
• Familiarity with ITIL V4, O365, IT security requirements, and Risk Management.
• Experience in writing technical documentation and collaborating with cross-functional and European teams.
• Strong leadership skills to drive tasks and initiatives independently and collaboratively.

What We Offer

Join us and enjoy a range of fantastic benefits:

• A competitive salary.
• Company Car or a Car Allowance of £5,500 per annum.
• Single private medical healthcare cover.
• Pension scheme.
• Life Assurance.
• Generous holiday allowance of 25 days + bank holidays, with the option to purchase additional holidays.
• Exclusive discounts on delicious food and award-winning products through our staff shop.
• Discounts on cinema tickets, shopping, and cashback on purchases via the Sysco benefits portal.
• Recognition awards and incentives.
• Real career opportunities within Sysco, the world’s leading foodservice business.

If you’re ready to embark on an exciting journey with us, we can’t wait to meet you!