Manager, Technical Services

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

At Warner Bros. Discovery, we’re not just about wizards, dragons, and superheroes. We’re a vibrant community of storytellers, creators, and dreamers who bring iconic content and beloved brands to life. Our diverse team spans the globe, offering career-defining opportunities, thoughtfully curated benefits, and the tools you need to explore and grow into your best self. Here, you are supported, celebrated, and empowered to thrive.

Our studios are among the world’s leading motion picture and television production facilities. The magic happens in our Studio Operations group, which encompasses everything from soundstage rentals to culinary services. Whether it’s hosting unforgettable studio tours or creating optimal workspaces, our teams lay the foundation for the memorable experiences we provide.

Your New Role…

We’re thrilled to announce an exciting opportunity to lead our Technical Services team at the Warner Bros. Studio Tour London - The Making Of Harry Potter (WBSTL). As the Technical Services Manager, you will oversee all show-related aspects of the Studio Tour, including lighting, sound, video, sets, props, and show control systems.

In this role, you’ll collaborate closely with original filmmakers and select suppliers to ensure the Studio Tour operates at the highest standards, delivering a world-class visitor experience. You’ll lead a high-performing team, maintain exceptional health and safety standards, and anticipate future trends to keep our presentations fresh and engaging.

Your Role Accountabilities…

• Manage, train, and develop the Technical Services team to ensure high performance and compliance with service standards.

• Drive technical excellence by maintaining show systems and delivering planned preventative maintenance.

• Champion health & safety and continuous improvement, proactively resolving technical issues.

• Oversee resource planning and rota management for operational efficiency.

• Lead cross-functional collaboration for effective planning and delivery of technical installations.

• Act as Duty Manager and Duty Technician to manage day-to-day operations across the Studio Tour.

• Manage departmental budget and supplier relationships, ensuring strong cost control.

Qualifications and Experience…

• Previous management experience in a Technical Services team within the tourism, leisure, or heritage industry.

• Technical expertise in AV installations, including electronics and networked show control systems.

• Project management experience with strong communication and stakeholder relationship skills.

• Proven ability to lead multi-skilled technical teams in a fast-paced environment.

• Strong knowledge of facilities management and effective problem-solving skills.

• Excellent communication, organization, and IT skills, with the ability to adapt and collaborate.

• Qualifications such as IPAF, PASMA, IOSH, or NEBOSH are advantageous.

Working Pattern and Duty Management:

This is a full-time role (40 hours a week) with a shift pattern. Due to the nature of our visitor attraction, regular weekend and evening work will be required. Flexibility is key, as you may need to work during weekends, bank holidays, and school holidays in rotation with your team.

As an ambassador for our business, you will support the Head of Show Experience and represent them in meetings with third parties when necessary.

How We Get Things Done…

At WBD, our guiding principles are the core values that shape our operations. We encourage you to explore these values and see how they resonate with you. We look forward to discussing them during your interview!

Championing Inclusion at WBD

Warner Bros. Discovery is committed to building a diverse workforce that reflects a wide array of perspectives and experiences. As an equal opportunity employer, we consider qualified candidates based on merit, regardless of gender, ethnicity, age, sexual orientation, or any other protected category.

If you’re a qualified candidate with a disability and require adjustments during the application process, we are here to support you.