Supervisor Plus (All Areas)

Join Our Team as a Supervisor Plus!

Are you ready to take on an exciting new challenge at Butlin's? The Supervisor Plus role is your chance to shine! As the main point of contact for your team, you'll play a vital role in ensuring our operational standards are top-notch and that our guests have an unforgettable experience.

In this hands-on position, you’ll report directly to the Manager and be responsible for executing daily operational plans. Your leadership will ensure that tasks are completed efficiently, and that your team is always in the right place at the right time to meet our guests' needs.

Primarily focusing on accommodation during our busy intake days on Monday and Friday, you’ll also have the flexibility to support various departments throughout the week. Your mission? To maintain high standards and deliver an amazing experience for our guests!

Your Responsibilities

• Be the operational leader, guiding your team to achieve key tasks and objectives.
• Coach your team to hit targets, such as retail upselling and promotions.
• Conduct CAFF audits in accommodation and other departmental audits as needed.
• Drive add-on sales and ensure all stock is available for guests.
• Monitor the quality of guest experiences, capturing feedback and acting on it.
• Champion Butlin’s Values and Leadership Behaviours.
• Foster strong communication between managers and teams.
• Build and maintain relationships across the resort and with central support teams.
• Support the department’s people tasks, from onboarding to performance management.
• Transform audits and observations into actionable improvements.

Key Focus Areas

As a Supervisor Plus, you’ll also have the opportunity to excel in various areas:

1. Food Safety Champion

• Lead by example in maintaining the highest standards of food safety and hygiene.
• Ensure all team members follow correct procedures, including temperature checks and allergen management.
• Promote a culture where food safety is everyone's responsibility.

2. Creating a Warm, Welcoming Dining Experience

• Greet guests with a friendly, personalized welcome that reflects the Butlin’s brand.
• Maintain a comfortable and relaxed environment for families.
• Resolve guest queries and issues promptly with empathy.

3. Coaching & Developing the Team

• Provide on-shift coaching to help team members build confidence and capability.
• Support training of new starters to ensure they understand service standards.
• Create a positive team culture where everyone feels valued and encouraged to grow.

What We’re Looking For

• Excellent leadership skills with a knack for coaching and supporting your team.
• Strong attention to detail for audit and observation activities.
• Experience in guest-facing roles, adept at handling queries and complaints.
• Proven ability to generate new opportunities through sales and promotions.
• Experience in working with multi-skilled teams to meet guest demands.
• Strong communication skills and the ability to manage multiple priorities.

Working Conditions

This role requires flexibility, with a focus on accommodation on Mondays and Fridays, and the potential to support other departments throughout the week. Your adaptability will be key to ensuring we meet our guests' needs!

Why Join Us?

At Butlin's, we believe in creating smiles and delivering fun! With nearly 90 years of experience in delighting guests, our culture is what sets us apart. If you’re looking for a role where you can truly make a difference, where teamwork is valued, and where you can grow your career, we want to hear from you!

Join us in our mission to provide an 'Altogether More Entertaining and Fun Break' for our guests. If you’re ready to get stuck in and care for each other, you’ll fit right in!