IT Services Engineer

Join Our Team as an IT Services Engineer!

Are you ready to take your IT career to the next level? Sysco is on the lookout for a passionate IT Services Engineer to join our dynamic onsite Warrington Technology team, reporting directly to the Services Engineer Manager.

In this exciting role, you will provide both onsite and remote 2nd line technical support for end-user technology across Sysco GB. Your mission? To deliver exceptional customer service while engaging with colleagues in a friendly and professional manner.

This position is based at our Warrington depot, with travel required to Wigan, Ewloe, and Bodelwyddan. Flexibility is key, as you’ll be supporting multiple locations!

Your Key Responsibilities:

• Deliver both onsite and remote 2nd line support for end-users.
• Prioritize your workload to maintain high service levels.
• Manage and resolve incidents and service requests through our helpdesk ticketing system.
• Proactively replace end-of-life assets, ensuring proper disposal or recycling.
• Conduct IT inductions for new starters, equipping them with the necessary hardware and software.
• Administer mobile devices via an MDM platform and manage SIM card connections.
• Maintain an accurate inventory of IT hardware, including laptops, desktops, printers, and networking equipment.
• Ensure all changes comply with change management guidelines and policies.
• Support projects to facilitate the deployment of new technologies.

About You:

We’re looking for someone with a solid understanding of IT security, infrastructure, and service standards. You should have technical expertise in Microsoft products, including:

• Client Operating Systems (Windows 10 and 11)
• Teams, Office 365, and Azure

Experience with MDM platforms like Endpoint Manager (Intune) and a grasp of networking (Wireless, LAN, and WAN) are essential. Your excellent interpersonal skills and customer service focus will shine through, especially when maintaining accurate inventory data and documentation.

Additionally, experience with networked printers, troubleshooting hardware and applications, and a solid understanding of Active Directory/Azure AD administration will set you apart. An ITIL V3/V4 foundation certificate and familiarity with service delivery frameworks are highly advantageous.

What We Offer:

• A competitive salary that reflects your skills and experience.
• A robust pension scheme to secure your future.
• A generous holiday allowance of 25 days, with the option to purchase additional days, plus bank holidays.
• Exclusive discounts on a variety of delicious food and award-winning products through our staff shop.
• Discounts on cinema tickets, shopping, and cashback on purchases via Sodexo.
• Recognition awards and incentives to celebrate your hard work.
• Real career growth opportunities within Sysco, the world’s leading foodservice business.

If you’re ready to embark on a rewarding journey with us, we can’t wait to hear from you!