Manager, Technical Services

Welcome to Warner Bros. Discovery!

Join us in creating the stuff dreams are made of! At WBD, we’re not just about wizards, dragons, and superheroes. We’re a vibrant community of storytellers, creators, and dreamers who bring iconic content and beloved brands to life. Here, you’ll find career-defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best self. Support, celebration, and thriving await you!

About Our Studios

Our studios are among the world’s leading motion picture and television production facilities. They engage and transport audiences to new worlds. The magic happens in our Studio Operations group, which encompasses:

• Soundstage and backlot set rentals
• Events and design
• Culinary and construction
• Landscaping and more!

From unforgettable studio tours to optimal workspaces, our teams lay the foundation for memorable experiences.

Your New Role

We’re thrilled to announce an exciting opportunity as the Technical Services Manager at the Warner Bros. Studio Tour London - The Making Of Harry Potter (WBSTL). In this role, you’ll lead our dynamic Technical Services team, ensuring that all show-related aspects of the Studio Tour—like lighting, sound, video, sets, and props—are maintained to the highest standards.

Your Role Accountabilities

• Manage, train, and develop the Technical Services team for high performance and compliance.
• Drive technical excellence by maintaining show systems and delivering planned preventative maintenance.
• Champion health & safety and continuous improvement, proactively resolving technical issues.
• Oversee resource planning and rota management for operational efficiency.
• Lead cross-functional collaboration for effective planning and delivery of technical installations.
• Act as Duty Manager and Duty Technician to manage day-to-day operations.
• Manage departmental budget and supplier relationships, ensuring strong cost control.

Qualifications and Experience

• Previous management experience in a Technical Services team within tourism, leisure, or heritage industries.
• Technical expertise in AV installations, electronics, interactives, and animatronics.
• Project and supplier management experience with strong communication skills.
• Proven ability to lead multi-skilled technical teams in fast-paced environments.
• Strong knowledge of facilities management and effective problem-solving skills.
• Excellent communication, organization, and IT skills.
• Qualifications such as IPAF, PASMA, IOSH, NBOSH are advantageous.

Working Conditions

This is a full-time role (40 hours a week) with a shift pattern that includes:

• Regular weekend and evening work across a seven-day rota.
• A high level of flexibility to meet business needs, including working on weekends, bank holidays, and late evenings.

As an ambassador for the business, you’ll support the Head of Show Experience and represent the team in meetings.

Onsite Working

This role is advertised as Onsite, meaning all working hours will be carried out at the workplace. WBD reserves the right to change this working agreement as needed, with reasonable notice.

How We Get Things Done

At WBD, our guiding principles are the core values that shape our operations. We encourage you to explore these values and see how they resonate with you during the interview process.

Championing Inclusion at WBD

Warner Bros. Discovery is committed to building a diverse workforce that reflects a wide array of perspectives and experiences. We are an equal opportunity employer and consider qualified candidates based on merit, regardless of any protected category.

If you require adjustments or accommodations during the application process, please let us know how we can assist you.