Costa Supervisor Plus

Join Our Team as a Supervisor Plus!

If you have a passion for coffee and people, we want to hear from you! The Supervisor Plus role at Butlin’s is a fantastic opportunity to make a real impact. You’ll be the go-to person for your team, ensuring high standards and compliance while driving operational success.

Your Role

As a Supervisor Plus, you will:

• Be the main point of contact for your team, guiding them through their daily tasks.
• Ensure operational plans are executed flawlessly, adapting to guest demand while maintaining top-notch standards.
• Primarily cover accommodation on Mondays and Fridays, with flexibility to support other departments throughout the week.
• Coach and motivate your team to deliver exceptional guest experiences and achieve key targets.

Key Responsibilities

• Lead operational tasks and objectives, ensuring your team is effective and engaged.
• Conduct CAFF audits in accommodation and other departmental audits as needed.
• Drive add-on sales and promotions, ensuring stock is always available for guests.
• Monitor guest experiences and feedback, taking action to enhance satisfaction.
• Foster strong communication within your area, ensuring messages from management are clearly conveyed.
• Support team development throughout the employee lifecycle, from onboarding to performance management.

Beyond Accommodation

In addition to your accommodation duties, you will also:

• Champion Food Safety: Lead by example in maintaining hygiene standards and compliance.
• Deliver a Warm Experience: Ensure every guest feels welcomed and valued.
• Coach Your Team: Provide on-the-job training to enhance guest interactions and service flow.
• Drive Upselling: Encourage your team to recommend starters, desserts, and drinks to boost sales.
• Celebrate Success: Recognize and share team achievements to foster a positive culture.

What We’re Looking For

To thrive in this role, you should have:

• Excellent leadership skills with a knack for coaching and supporting your team.
• Strong attention to detail for audits and compliance checks.
• Experience in guest-facing roles, adept at handling queries and complaints.
• A proven track record in driving sales and promotions.
• Ability to manage multiple priorities and adapt to changing demands.

Why Butlin’s?

At Butlin’s, we’re all about fun, excitement, and adventure! For over 80 years, we’ve been creating unforgettable experiences for our guests. Our culture is what sets us apart, and we’re committed to providing an Altogether More Entertaining and Fun Break.

If you’re ready to create smiles, get stuck in, and care for your team, this could be the perfect fit for you. Join us at Butlin’s and be part of something truly special!

There has never been a more exciting time to join our team!